Product Manager

The Product Manager, State & Local Government will be responsible for delivering world-class functionality on aggressive schedules, that will be used every day by public safety agencies and residents across the world. This position will focus primarily on Everbridge’s Public Safety Solutions but offer a chance to collaborate with teams focused on solving a broad range of customer challenges in numerous markets. 

You will define products that deliver innovation in functionality, user experience and performance and will drive cross-functional teams to bring those products to market. A successful candidate will be analytical with strong business judgement, able to be highly effective under self-direction, and adept at synthesizing a variety of technologies and capabilities into high quality, easy to use products that people love. 

About the Team: 

As a member of our Product Management team, you will join a team of bright, fast-paced Product Managers and User Experience experts who are keenly focused on bringing innovative solutions to market. We are smart, dedicated, and ambitious, and are looking for people of the same cut to join us. 

What You'll Do:

• Meet with customers to understand the problems they face and drive cross-functional, internal alignment on solutions to solve their problems and exceed their expectations. 
• Work with cross-functional teams to define go-to-market approach, helping teams understand the product positioning, key benefits, and target end-user. 
• Work closely with the Development team to create scalable solutions that meet the complex challenges of deploying and supporting SaaS and mobile applications on a global level. 
• Define and fully document all requirements in the form of Agile epics and stories. 
• Manage distributed Scrum team backlogs based on project priorities. 
• Prepare and refine all project tickets with the assigned Scrum Team. 
• Track and report on KPIs that are shared with Everbridge Senior Management 
• Host stakeholder review meetings to present new projects, to present status or to train internal stakeholders. 
• Collaborate on release notes, client-facing product documentation, and training material. 
• Meet with clients to understand their current needs for improvements to the product or to demonstrate new features. 
• Evaluate and prioritize client-reported issues. 
• Collect and analyze product feedback from internal stakeholders and clients. 
• Collaborate with other Product Management team members in planning future product releases and product roadmaps. 

What You'll Bring:

• 5+ years of overall product experience delivering products & working with clients in a SaaS environment 
• 3+ years of Scrum experience as a Product Owner or other Scrum team role. 
• Excellent communication, analytical, and presentation skills. 
• Experience working with teams in various locations around the world. 
• Experience with laws/regulations/nuances related to State & Local government alerting programs in countries across the world. 
• Knowledge of Sales, Marketing, and software development processes in a fast-paced cloud software environment.
• Experience with training internal stakeholders on use of software solutions. 
• Strong technical aptitude with the ability to quickly learn and understand new and evolving web technologies. 
• Entrepreneurial, can-do approach coupled with an ardent desire to make a difference 
• Proficient in driving for results with a sense of accountability and ability to change pace and focus due to dynamic ecosystem. 
• Ability to travel to other Everbridge locations and to client locations (approximately 15%) 
• Bachelors’ degree or equivalent experience 

Bonus If:

• Experience in the Critical Event Management / Mass Notification domain, especially for the State and Local Government market 
• Experience working or volunteering in a Public Safety or other State and Local Government role 
• Familiarity with Atlassian products such as JIRA and Confluence 
• 2 years of software engineering experience 
• Familiarity with DevOps practices and tooling 
• Familiarity with Agile software development 

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About Everbridge

Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.