Product Manager

We are seeking a Product Manager to take ownership and accountability for the delivery of roadmap items both from a technical perspective as well as from a comprehensive business standpoint. This includes delving into the economics, go-to-market plans, and understanding the broader business implications of our product.

Why PayJunction?

PayJunction is relentless and emphatical about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success. 

Our dream is to help you realize yours.

We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, NY.

Mission

Our mission at PayJunction's Product Department is to drive relentless innovation and deliver customer-centric payment solutions. Through in-depth research, collaboration, and a deep understanding of market and user needs, we continuously challenge the status quo. We strive not only to meet industry standards but to set them, ensuring every transaction is efficient, transparent, and built on trust, all while delivering unparalleled value to our clients and partners.

Vision

To lead the frontier of payment innovation, continuously challenging and reshaping industry norms. We envision a future where our disruptive solutions not only redefine transaction experiences but also set the global standard for what's next in payment technology.

Responsibilities

• Ensure the majority of roadmap milestones are achieved on schedule, making adjustments as needed.
• Product Roadmap Ownership 
  • Manage the overall product lifecycle, introducing new features and sunsetting outdated ones.
  • Develop and curate the product roadmap, ensuring alignment with company objectives and customer requirements.
• Product Performance:
  • Track key performance indicators (KPIs) to measure product effectiveness and provide regular reports to leadership.
  • Measure and report on Product Adoption Rate, Product Revenue, Net Promoter Score (NPS), Churn Rate, Product Development Velocity, Product Backlog Growth, Time to Market, and Customer Support Tickets Related to Product.
• Product Marketing Support:
  • Collaborate with the marketing team to develop product positioning, messaging, and go-to-market strategies.
• Ensure products pass PCI, CCPA, and HIPAA standards and other relevant regulatory and compliance requirements.
• Stay up-to-date with industry trends, emerging technologies, and competitor products.
• Publish and maintain a competitive analysis report, identifying opportunities for product innovation and differentiation.

Qualifications

• Bachelor’s degree required; master’s degree is a plus.
• Minimum of 4 years in a Product Management or Product Owner role.
• Solid vision of excellent user experience and understanding of key success factors for new product development.
• Experience with end-to-end product delivery, working across functional teams, and collaborating with senior stakeholders.
• Ability to communicate technical complexities, challenges, and opportunities to stakeholders with diverse backgrounds.
• Basic understanding of system architecture, quality management, and/or software engineering is highly desirable.
• Proven experience as a Process Champion, with the ability to build processes from the ground up.
• Highly proficient in Jira: Ability to oversee project timelines, track product development progress, and prioritize feature requests. Ensures alignment between product milestones and business objectives through effective use of Jira.
• Expertise in Agile methodologies: Proven capability to implement and refine agile processes within the team, ensuring efficient workflows, timely product releases, and regular feedback loops with stakeholders.
• User Stories Mastery: Skilled in creating, reviewing, and approving user stories that align with customer needs and business objectives. Provides guidance on creating effective, user-focused requirements and ensures the necessary detail for engineering.
• Strong Background in Market & Competitive Research: Demonstrated experience in gathering and analyzing data on market trends, customer needs, and competitors. Utilizes insights to inform strategic decision-making processes.
• Payment experience is a plus but not required.
• Experience in a compliant environment is preferred; familiarity with PCI or CCPA is a nice-to-have but not required.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work 

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • Free instructor-led yoga classes via Zoom
  • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens 
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $116,000 - $140,000/year plus all benefits in our Total Rewards Plan. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.
*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*