Product Manager

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

The Digital Workplace (DW) organization is responsible for making Amex one of the world's best places to work. Tools being predictive, personalized, and easy-to-use drives and enables seamless and integrated technology experiences for all colleagues. The team supports a portfolio of communications, collaboration, and productivity tools on desktop and mobile in American Express's offices around the world and in colleagues' home environments.

The Colleague Tech Enablement team is responsible for launching internally built or partner sourced products and services that support the team vision. To support the product development process, you will ensure our teams and priorities tightly align to the strategic objectives of the Technology organization. Through collaboration and partnership with our broader team and internal & external stakeholders, the Program Manager will be the point of contact for ensuring an organized portfolio of work is delivered by Go to Market and UX, keeping track of status, risks & issues while also helping respond to and manage a broad range deliverables.

• Works with customers, key partners, and colleagues to define a product marketing vision and strategy that is aligned with the overall DW product roadmap
• Overall responsibility and ownership for developing and delivering a comprehensive marketing strategy for new and existing Digital Workplace products
• Utilizes expertise and ongoing market research to identify & apply the most relevant marketing method/s for campaigns and target audiences
• Uncovers opportunities to gather colleague feedback and leverage this to continually improve effectiveness of the marketing strategy
• Understands and applies new trends and market standard methodologies
• Communicates and build consensus across DW & non-DW disciplines to understand product roadmaps and crafting an appropriate and relevant marketing strategy
• Leads the work to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets
• Identifies, defines, tracks and publishes success metrics to accurately track and report the impact and effectiveness of the marketing strategy, while exposing opportunities for automate
• Enable and drive cross-functional collaboration with relevant teams within the product marketing scope
• Prioritizes and maintains the ongoing marketing backlog consistent aligned to organizational outcomes and product roadmaps
• Partners with the wider Colleague Tech Enablement team to align on strategy and rapidly iterate new solutions when appropriate
• Develops and maintains backlog and stories aligned to the product marketing strategy and wider CTE backlog
• Reviews/demonstrates deliverables and/or proposals with external partners and customers, including the Director of Product Management and other colleagues
• Coordinates communications, leveraging appropriate channels & stakeholders while also facilitating risk resolution, issues management and changes tied to the product marketing backlog

Minimum Qualifications

• 4+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy
• Proven track record managing large, complex features or products with multiple partners

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.