Product Manager - APIs

Product Managers at Klaviyo are passionate about building products that delight our customers and exceed their expectations. This is why Klaviyo is so successful at ensuring product-market fit, fueling Klaviyo’s strong growth in the market. Come to Klaviyo and see first-hand what makes building products at Klaviyo so special. You will be challenged to do your best work, and the company’s fast growth ensures that opportunities abound.

We are looking for a Product Manager to help guide our API development. You will work closely with other product teams to design & build best-in-class APIs for Klaviyo customers and partners. These APIs are critical to offering the customer data functionality that our customers demand, and will allow partners of all kinds to build & integrate tools that solve novel, unforeseen problems for Klaviyo customers. You will develop & maintain a point of view on the data needs of technical customers & partners, and collaborate closely with design & engineering to build requirements for systems that allow these customers & partners to integrate Klaviyo even deeper into their technical stack.

How You Will Make a Difference

• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target.
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
• Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.

What You'll Do

• Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Manage a roadmap - you will prioritize all potential projects for your product area, and focus on those with the largest impact.
• Write great specs - you will define every use case a customer would consider, document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. We sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
• Ship features - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
• Learn - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Who You Are

• A Product Manager with 2+ years of experience