Product Manager, Business Tools

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction
The Business Tools team is dedicated to providing high-quality operational tools and services for enterprises on TikTok. Our mission is to inspire clients to create more high-quality commercial content, enabling businesses to grow their revenue by aligning advertising and operations.

Responsibilities:
1. Define Chatbot Product Strategy:
- Develop a comprehensive chatbot product strategy to meet the objectives of international business products and user needs.
- Regularly review and update the strategy based on market trends, user feedback, and technological advancements to maintain relevance and competitiveness.

2. Drive Product Vision and Execution:
- Utilize data-driven insights and user research to clearly communicate product vision, execution plans, and development status to key stakeholders and senior leadership.
- Secure alignment and collaboration from stakeholders across the organization.

3. Lead Cross-functional Collaboration:
- Unite engineering, design, analytics, marketing, and support teams to achieve shared goals.
- Foster a culture of collaboration and innovation in a cross-functional environment.

4. Stakeholder Management:
- Build strong partnerships by understanding the needs and expectations of internal and external stakeholders.
- Act as a bridge between stakeholders to ensure seamless communication and alignment.

Qualifications

Minimum Qualifications
- At least 3 years of experience in product management, with a proven track record of delivering impactful results.
- Strong understanding of buyer-seller communication tools on business platforms or ERP systems, particularly in chat-based communication.
- Experience in AI and machine learning technologies
- Experience in AI chatbot applications
- Strong grasp of overseas and global commercial markets, with insights into market-specific needs and trends.

Preferred Qualification
- Self-starter who thrives in a fast-paced environment and is eager to grow alongside the team

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.