Product Manager (Cloud technologies)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Comcast Cloud Technologies (CCT) organization at Comcast develops, delivers and operates cloud technologies and services to help Comcast organizations digitally transform their businesses and convert technology challenges into innovation opportunities.

We do this through our culture by leading with trust in our teams through empowerment, accountability, and empathy. We expect our team to manage through change by remaining furiously customer centric, maintain our ability to be open, and tackling for transparency with ourselves and each other. Additionally, we ask our team to continuously evolve through'[ learning, being reliable and retaining flexibility.

Job Description

As a technology centric and end to end customer experience driven company, Comcast has embarked on a bold journey to embrace cloud computing and cloud-based technologies across its entire business.

With this goal in mind, over the last several years, many Engineering organizations across Comcast have begun to leverage cloud solutions and services to modernize their infrastructures and establish their future platforms for innovation.

In this role, you will:

• Serve as a passionate advocate for our cloud user community, promoting engagement, collaboration, and knowledge sharing. Gather feedback, understand developer needs, and drive initiatives to improve their experience and satisfaction with our cloud products.
• Develop and deliver comprehensive training programs, including online courses, workshops, and webinars, to educate our users on cloud technologies and best practices. Organize and coordinate events, such as conferences, meetups, and hackathons to foster community engagement and drive adoption.
• Internalize and represent the Voice of the Customer throughout the product lifecycle.
• Perform competitive analysis and conduct market research. Maintain an updated view of key competitive changes, offerings, and our users needs.
• Participate in the strategic planning for enhancements to product features, and in defining product business and functional requirements.
• Contribute to the product vision across team and the organization.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

What you can expect:

• You will have the opportunity to work with a wide range of cloud-based products and services, including public and private cloud environments. This will give you a deep understanding of the cloud ecosystem.
• You will be responsible for cloud user communications, including product releases and monthly newsletter updates, as well as technical documentation for our products, including user guides and reference documentation.
• You will have the opportunity to help developers learn about and use our products, and you will be able to see the impact of your work on their success.
• You will create training and events programs to help our cloud users learn about our products and services. This will give you the opportunity to share your knowledge and expertise with others and help them to get the most out of our products
• You will build relationships with key stakeholders across the company.

What you need to succeed

• Proven experience as a Product Manager, preferably in a cloud-based environment or developer-focused role.
• Strong technical background with a deep understanding of cloud technologies and platforms.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Demonstrated ability to work collaboratively across cross-functional teams.
• Strong project management skills with the ability to prioritize tasks, manage multiple initiatives simultaneously, and meet deadlines.
• Passion for developer advocacy and community engagement, with a customer-centric mindset.
• Bachelor's degree in Computer Science, Engineering, or a related field. A relevant technical certification is a plus.

Our Team

• We have a bias for action and outcomes
• We are agile and seek continuous improvement
• We take our work seriously, but don't take ourselves too seriously
• We are passionate about winning together
• We treat customers as partners rather than as tickets to be closed
• We value delivering usable solutions now and iterative refinement over holding out for a perfect solution later

The requirements are intended as a guideline only and it is not necessary to meet them all. If you are a highly motivated person who is interested in jumping into something new, believe you can be a culture add and thrive on driving a challenging program from start to finish, then you should apply.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth!
• Respect and promote inclusion & diversity!
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.