Product Manager, Consumer

See yourself at Twilio

Join the team as our next Product Manager, Consumer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia, and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead the development and launch of Twilio’s new Consumer Innovation Product, focusing on expanding Twilio’s platform to simplify the management of business communications for both businesses and consumers. The Product Manager will drive the vision, strategy, and execution of the Consumer Innovation Product to ensure they meet the needs of consumers and businesses while addressing regulatory compliance and data privacy concerns.

Responsibilities

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In this role, you’ll:

• Define the product vision, strategy, and roadmap for the product.
• Collaborate with engineering, design, marketing, and sales teams to deliver a seamless and efficient user experience.
• Lead the development of the Product, ensuring timely and high-quality releases.
• Work closely with cross-functional teams to drive initiatives that align with Twilio’s mission to empower businesses and consumers.
• Engage with customers and stakeholders to gather feedback and ensure the product meets their needs.
• Stay up-to-date with industry trends, regulatory changes, and competitive landscape to inform product decisions.
• Be the advocate for the consumer’s privacy and preference management within Twilio.

Qualifications

Required:

• 5+ years of experience in product management, preferably with experience in communication platforms, data privacy, or related fields.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Strong understanding of CPaaS and CDP technologies.
• Experience working with cross-functional teams to deliver complex products on time.
• Excellent communication, presentation, and leadership skills.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Bachelor’s Degree or equivalent years of experience.

Desired:

• Master’s Degree in Business, Computer Science, or related field.
• Experience in AdTech.
• Familiarity with regulatory compliance related to communications and data privacy (e.g., GDPR, CCPA).

Location

This role will be based in [City, Country] or remote.

Approximately 30% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $149,440 - $186,800.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,240 - $197,800.
• Based in the San Francisco Bay area, California: $175,840 - $219,800.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.