Product Manager - CRM & Billing

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Salesforce Product Manager to join our Product Development team in Denver, CO or Beaverton, OR. 

The Salesforce Product Manager will be guiding the build of tools inside Salesforce to support the DAT business functions. Using an agile framework, the ideal candidate will work closely with teammates within Business Applications team as well as other business leaders from across the company to drive the innovative use and adoption of Salesforce with an eye towards revenue-generating activities and productivity enhancements. This covers all areas of the product lifecycle including needs analysis, product road mapping, development of enhancements and business implementation.

Candidate profile

• Ability to make good business judgement when making decisions, with the ability to weigh competing factors and determine pragmatic paths forward in the best interest of the Firm
• Keen sense of creative thinking, attention to detail and problem solving
• Self-directed learner, with the ability to pick up new solutions and service offerings on their own
• Self-motivated with the ability to complete projects in a timely manner
• Strong analytical ability, true problem solver
• A solid understanding of the operations of professional service firms is a strong plus
• Ability to take ownership of projects and see them through to completion
• Strong verbal/written communication skills, including:
  • Communicating work progress and issues within an agile team
  • Articulating pros and cons of solution options with business stakeholders and development team
  • Instructing users spanning all levels on best practices and usage instructions

What You’ll Do

• Accountable for maximizing the return on investment for DAT’s Salesforce deployment as a growth-focused platform
• Collaborate with key business stakeholders and the development team, including third party vendors, to develop the strategic roadmap and underlying stories, including owning business priority of those stories
• Partner with the development team continuously to write and refine stories with appropriate acceptance criteria, resolve issues and business roadblocks, and test results as part of the Agile delivery process
• Actively participate in team activities and knowledge sharing, including scrum ceremonies
• Create, maintain, and share business-focused documentation, including communication, change management and training materials
• Maintain up-to-date technical knowledge on Salesforce.com new features and products
• Actively participate in definition and refinement of team processes and activities

The Skills and Experience You’ll Bring

• Bachelor’s Degree in Accounting, Management Information Systems, Computer Science, or related field
• Project work that includes solutioning with Marketing, Business Development, and Finance functions
• 6+ years of experience in technology and/or accounting roles within a mid-sized or larger institution
• Experience leading, influencing and communicating with a broad group of technical and non-technical stakeholders
• 6+ Expertise with Salesforce (Sales Cloud, Lightning Edition experience a must). Certifications preferred.
• 3+ years of experience as a Product Owner on a Scrum team. Certifications preferred.
• Experience with Jira or other agile lifecycle management products.
• Experience documenting, analyzing processes, procedures, and policies.
• Teamwork skills essential, with demonstrated success working with resources across organizations.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#LI-DR1