Product Manager, Customer Experience - Small Business

Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday. 

About the role:
Enova SMB (Parent company of OnDeck, Headway Capital, and The Business Backer) is looking for product managers to help power small business growth in the United States. In this role, you'll join a team that focuses on creating the best possible experience for our customers from filling out an application all the way through funding and returning for additional products. You will help shape the future of our lending products and platforms, and will directly impact our business and hardworking customers!

What you'll be doing:

• Partner with leadership to develop, own, and execute strategy for aspects of the small business lending customer experience.
• Drive product roadmaps by collecting internal and external customer feedback.
• Work across departments to set requirements and prioritize the backlog.
• Collaborate with Agile Engineering teams to deliver innovative features and functionality, always serving as the voice of the customer in the room.
• Identify gaps and opportunities in the current user journeys to create a best in class Customer Experience and a competitive advantage for Enova.
• Work across product, marketing, user experience design, and analytics to drive customer adoption, education, and conversion.
• Partner with Engineering to estimate size, elaborate scope and requirements, clarify detailed design and get sign off on built features before launch.
• Passion for Small Businesses and Enova's mission to get hardworking people access to trustworthy credit.

We're excited about you if you have:

• 3+ years of experience in a product-focused capacity.
• User-centric mindset and drive to deliver the best possible solutions for your customers.
• Data-driven approach to understanding user behavior and discovering and evaluating product opportunities. 
• Ability to create and prioritize a backlog of feature ideas based on customer needs, industry trends, and business goals.
• Experience partnering with one or more Agile teams.
• Experience overseeing milestones, communicating project status updates, managing scope changes and defining critical metrics.
• Ability to build relationships and communicate with technical and non-technical teams.

About our Product Management team:
The Product team at Enova is broken down into smaller groups that focus on one specific product or platform. Our PMs work directly with their Business Unit and shared services, while working closely with the Software Engineering and Analytics teams to collaborate on business objectives.

The Enova SMB Product team builds external products that our end customer, Small Business owners, use to create financial leverage for their business. We also build internal products that our team members in Marketing, Sales, Operations and more use to provide services to Small Business owners.

For New York-based candidates, the budgeted range is $120,000-$140,000 but actual compensation may vary based on experience including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive plans, and the Company’s benefits plans.  More details about our company benefits can be found at the following link: Enova Benefits