Product Manager, Customer Experience (US)

Product Manager, Customer Experience (US)

Product · Washington, District of Columbia

Position Title: Product Manager, Customer Experience
Location: Remote – United States
Salary: DOE
Working Rhythm: Innovation is a 24/7 pursuit, but we value your downtime. While our typical working hours are 9am-5pm in your time zone, we embrace flexibility and trust you to manage your schedule to meet your individual needs and peak productivity times. Occasionally, longer hours may be required to tackle challenges, support new releases, or contribute to time-sensitive initiatives.

Contract Type: Permanent, full-time

Travel: Up to 20% travel

Reporting To: Zahra Safavian, Chief Product Officer

Start Date: September 16, 2024

Are you passionate about creating exceptional learner experiences? Nexford University is looking for a dynamic Senior Product Manager, Customer Experience, to shape the end-to-end learning journey and elevate student success. This role is perfect for someone who excels in both strategic thinking and execution, with a strong focus on user-centered design.

Why You’ll Love This Role

• Lead Learner-Centric Design: Create intuitive, engaging learning experiences that seamlessly integrate technology, support services, and academic programs. Your work will directly contribute to transforming lives through education.
• Drive Data-Driven Improvement: Continuously analyze user feedback and data to identify pain points, optimize processes, and deliver innovative solutions that enhance the overall learner experience.
• Collaborate Across Teams: Foster a culture of collaboration with cross-functional teams, ensuring a unified approach to learner success and the seamless introduction of new products, features, and experiences.

Key Responsibilities

• Craft Customer Experience Strategy: Develop and execute a comprehensive strategy that aligns with Nexford’s mission, enhancing every touchpoint in the learner’s lifecycle.
• Oversee Product Design & Development: Lead the design of learner-centric products, from software applications to academic programs, ensuring they meet user needs and business goals.
• Promote Continuous Improvement: Utilize data analytics to drive iterative improvements, making a measurable impact on learner satisfaction, enrollment, retention, and success.

Skills and Qualifications

• 3+ years of experience in product management, preferably in education or technology.
• Strong customer focus with a passion for delivering exceptional user experiences.
• Proficiency in data-driven decision-making and cross-functional collaboration.
• Excellent communication and leadership skills.

Why Nexford?

Join a forward-thinking team dedicated to reshaping education. This is your chance to bring positive social impact to a global audience. At Nexford, you’ll thrive in an innovative and flexible work environment. We offer a competitive salary, performance-based bonuses, stock options, professional development opportunities, and more.

Location

Washington, District of Columbia

Department

Product

Employment Type

Full-time

Minimum Experience

Experienced

Compensation

DOE