Product Manager, Device Ecosystem

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Product Manager for Zoom Phone Devices Ecosystem will be responsible for software programs that support hardware partners specific development. You are the owner of product features functionality and will be responsible for meeting KPIs and objectives. You will work with hardware partners to bring seamless product integration experiences for customers. You will develop product roadmaps and build alignment across the product platform, working with cross-functional teams for development, marketing, sales, operations, and the leadership/executive team.
Responsibilities:

• Define and execute product strategy and requirements for engaging hardware manufacturers to optimize Zoom experiences in the office and in the home office. Zoom's unified collaboration platform, specifically focused on enabling customers to adopt, onboard, deploy, manage and administer Zoom Phone business telephony solutions.
• Own the roadmap for APIs between Zoom products and hardware products through the product lifecycle: visioning with Zoom hardware partners, breaking down the vision into product releases, driving with Zoom engineering teams through delivery, working with marketing to cross promote joint solutions
• Own the roadmap for features in Zoom products that are specific to hardware and drive through the product lifecycle
• Manage the presence of hardware partners at trade shows and events to most effectively express your strategy to the market
• Define the strategy and selection / tiering criteria for Zoom's hardware certification programs
• Work with sales, support, and customer success teams to ensure the product is well positioned, well understood, and well supported.
• Define and prioritize product features and enhancements to delight customers.
• Translate customer needs into well-defined user stories, business requirements and functional requirements for core management systems and services.
• Own, define and groom product backlogs, working hand in hand with development and design teams to drive agile delivery.
• Collaborate closely with other product managers, product marketing and multiple cross functional teams to define and maintain the core management platform roadmap.
• Track product KPIs and analyze product usage data to identify trends and reveal requirements that can best enable customer happiness.
• Be the leading expert on your product. Actively evaluate competitive and adjacent products. Understand industry trends and evolutions. Work closely with leading customers and stakeholders

Requirements:

• 3+ years of Product Management experience in driving Enterprise SaaS, communication, and collaboration products and technologies.
• Hardware or device management experience highly preferred
• Bachelor's degree required, master's / MBA highly preferred
• Proven record of managing and delivering successful products and features
• Experience collaborating and driving results across teams and organizations.
• Must be detail oriented, organized, ethical, responsible, & self-motivated
• Ability to operate independently with general direction
• Executive communication skills both verbally and in writing
• Ability to distill complex requirements into actionable roadmap
• Operate with a sense of urgency and accountability
• Domain Knowledge and industry experience with existing cloud or premise-based enterprise unified communications platforms is also a strong plus.
• Experience with Agile processes and driving agile/scrum teams will surely be helpful.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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