Product Manager - Device Operations

ULTRA MOBILE is seeking a talented Product Manager to join the Product Management team! Individual reports to Senior Product Manager - Devices. Role is a hybrid role, remote with some in-office hours in our Costa Mesa, CA office per week.

ABOUT THE ROLE

The Product Manager - Device Operations role within our Product Management organization is responsible for the management and day-to-day operational oversight of Ultra Mobile’s partner-hosted and direct ecommerce websites, with a primary focus on optimizing the device purchase and post-purchase customer experience. 

Your usual day of awesomeness includes:  

• Accountable for accuracy of device details and technical specifications on all customer touch points. 
• Partner closely with Demand Planning team on device inventory to support the direct-to-consumer sales channel.
• Perform quality assurance reviews of new or updated device information and implement improvements. 
• Oversee and manage checklists and activities to ensure a frictionless customer experience with new flagship devices and other devices sold on Mint Mobile’s direct-to-consumer ecommerce platform.
• Partner with Ecommerce Product Management, Ecommerce Engineering, Supply Chain and Quality Assurance teams to implement device launches and manage them throughout their lifecycle.
• Assist Supply Chain and Quality Assurance teams with functional device testing as appropriate. 
• Ensure accuracy of partner-hosted content related to devices including images, displays, product listing pages, product detail pages, cart page displays, banners, etc. 
• Review partner-hosted site for quality assurance of functionality, user experience and device inventory accuracy.
• Approve all new devices to be added to partner-hosted sites, verifying compatibility and certification before they are launched. 
• Serve as the primary point of contact to facilitate and ensure successful implementation of updates to partner-hosted sites as appropriate, including those related to promotions, service plan changes, and other required changes in support of Mint Mobile and Ultra Mobile projects. 
• Identify opportunities to improve customer experience and satisfaction associated with direct and partner websites as well as with device related policies. 
• Establish key partner performance measures and track/report partner performance internally to the team on a quarterly basis.
• Manage lifecycle of device promotions available on partner-hosted websites.
• Lead weekly meetings with partner and manage/track actions, progress and status of initiatives, projects, customer issues, etc. 
• Work with Care organization on efforts to improve customer service/experience.

WHAT YOU BRING

• At least 3 years of relevant Product, Ecommerce or Operational experience.
• Bachelor’s degree required. An advanced degree is preferred. 
• Passionate about learning, problem-solving, and delivering a best-in-class experience for customers purchasing a mobile device.
• Organized, with an innate attention to detail, and can execute tasks efficiently and effectively.
• Comfort operating independently in a fast-paced environment and pushing through ambiguity. 
• Excellent written and verbal communication skills. 
• Ability to manage multiple projects and work streams simultaneously.
• Brings a commitment and enthusiasm to work within a dynamic organization.
• Strategic thinker with a customer-centric point of view.
• Strong problem-solving skills with ability to work independently and with a team.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

Covid-19 Vaccination Requirement
UVNV, Inc. has adopted a mandated vaccination policy to support the health and safety of our team members and our community. The Company requires all employees to be fully vaccinated. The Company will provide accommodations based on medical condition or sincerely held religious beliefs or practices. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $100,000 - $120,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs and options available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have. 

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