Product Manager eCommerce

Since 1963, we have aimed to deliver quality products through superior customer service. As a steadily growing organization, with a presence in 35 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company.

Our number one priority is the health and safety of our associates and their families, our partners, our communities and our customers. Proof of COVID-19 vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law.

Mission/Job Scope:

The ecommerce Product Manager is responsible for owning a significant part of the customer journey with the build out of a new eCommerce website experience. They will utilize product, customer, and competitive analytics to provide key insights to drive growth, innovation and strategic direction. This role will work side by side with UX, Product Managers, SEO, Developers, and Users.

• Partnering with a team of individuals across the organization to ensure continued optimization within the eCommerce customer journey and minimize roadblocks and impediments. Work with eCommerce Business Management to hit revenue targets against budget
• Create actions and measurements to optimize the flow of work so that prototypes, UX designs and testing is done efficiently
• Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research
• Work with Product Managers, Analytics, and UX to ideate a/b tests to support continual optimization of the customer journey and business plan. View of rapidly changing eCommerce/digital environment including trends, systems, competition and understanding of both consumer and customer behaviors. Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research
• Define eCommerce product vision and strategy including the product goals/objectives, product differentiation, and the plans to grow the enhance the digital experience while ensuring the work product meets the needs of the stakeholders and business
• Analyze site product analytics, customer analytics and competitive landscape and provide key insights for driving growth, innovation, and strategic direction

Essential Competencies:

• Partnering with a team of individuals across the organization to ensure continued optimization within the eCommerce customer journey and minimize roadblocks and impediments. Work with eCommerce Business Management to hit revenue targets against budget
• Create actions and measurements to optimize the flow of work so that prototypes, UX designs and testing is done efficiently
• Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research
• Work with Product Managers, Analytics, and UX to ideate a/b tests to support continual optimization of the customer journey and business plan. View of rapidly changing eCommerce/digital environment including trends, systems, competition and understanding of both consumer and customer behaviors. Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research
• Define eCommerce product vision and strategy including the product goals/objectives, product differentiation, and the plans to grow the enhance the digital experience while ensuring the work product meets the needs of the stakeholders and business
• Analyze site product analytics, customer analytics and competitive landscape and provide key insights for driving growth, innovation, and strategic direction

Qualifications:

• Education: Bachelors in Marketing or Business Management
• Experience: 5 years' experience in Product Management
• Mastery in techniques and lean agile methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles, with an ability to extend that understanding throughout the organization.
• Proven success creating digital products vision, strategy, from ideation to launch, including engineering and operational quality.
• Expertise in working with a multi-disciplinary team on customer-focused products and services to design and build solutions that deliver valuable outcomes.
• Retail industry knowledge and expertise within aligned or targeted industry is essential.
• Proven ability to prioritize competing demands and obtain buy-in from stakeholders.
• Ability to define financials, ROI, KPIs, and forecasts with success leveraging data to make decisions about product feature increments
• Mastery in leading change and inspire others to change behaviors
• Strong influencer in continuous learning and innovation culture

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people.Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.