Product Manager Emerging Tech (AI)

FieldPulse is a fast-growing customer-focused SaaS company providing modern business management solutions for trade professionals including plumbers electricians HVAC specialists and specialty contractors. We empower business owners to run their operations more efficiently.

About the role

We're looking for a Product Manager to own and drive our AI product portfolio. You'll lead strategy and execution across voice AI intelligent automation and data enrichment – turning messy real-world service business data into products that actually work in production.

This isn't a research role. You'll ship AI products that handle real customer calls enrich real supplier data and automate real workflows – all on top of a platform actively being modernized. You'll work directly with engineering leadership and you'll own outcomes end to end: from discovery through launch adoption and iteration.

Where You'll Work

• Full-time in-office at our headquarters in Dallas TX.
• You’ll be right in the heart of the action surrounded by a team of passionate high-energy individuals who thrive in a collaborative fast-paced environment.

What You'll Do

• Voice AI systems that answer inbound customer calls qualify leads and book jobs against live technician schedules
• AI-powered data enrichment – training models on supplier taxonomies normalizing messy catalog data and building intelligent pricing tools
• Evaluation infrastructure – prompt engineering call analysis success rate tracking and continuous quality improvement for LLM-powered products
• Automation workflows that reduce manual effort across scheduling dispatch and customer communication

Responsibilities

• Define and drive product strategy for AI initiatives aligning roadmap with company goals and measurable business outcomes (booking conversion call success rate customer retention)
• Partner directly with engineering to design ship and scale production AI systems – not prototypes
• Build and maintain evaluation frameworks to measure AI product quality identify failure modes and drive iterative improvement
• Translate real customer conversations and support data into product requirements – balancing innovation with what's shippable now
• Own the full product lifecycle: research requirements roadmap launch adoption and iteration
• Stay current on LLM capabilities voice AI platforms and agent frameworks – and know when new technology is production-ready vs. hype
• Evaluate and manage AI vendor/model decisions balancing capability cost and reliability

What We're Looking For

• 2-4 years of Product Management experience ideally working on cross-platform integrations.
• Track record shipping technical products in AI automation or SaaS – ideally with LLM or voice AI experience
• Strong technical fluency: comfortable in conversations about LLMs prompt engineering API design and system architecture
• Experience defining and tracking product metrics in ambiguous fast-moving environments
• Ability to work across engineering CS sales and leadership – translating complexity into clear decisions
• Bias for action and ownership. You ship measure learn and iterate – not just write specs

Preferred Experience

• 1+ years of hands-on experience with AI developer tools (Claude prompt engineering workflows eval frameworks)
• Background in vertical SaaS field service or home services
• Familiarity with voice AI / telephony systems

What We Offer

• Impactful Fast-Paced Startup Culture: Work on exciting projects that truly move the needle.
• Lunches Provided Monday–Friday: Delicious meals on us to fuel your day.
• Comprehensive Health Coverage: Medical insurance plus dental & vision benefits to keep you covered.
  Health & Wellness Perks: Memberships to keep you feeling your best.
• 401(k) Plan: Secure your future while you grow with us.
• Clear Path for Growth: Transparent career progression professional development and promotion opportunities.
• Paid Parental Leave: Support for you and your family when it matters most.

What We Do

Trusted by thousands of service businesses FieldPulse is an all-in-one platform that gets your entire field service team on the same page across the office and the field so that time is focused on growing the business and serving customers.Built with customization at the center FieldPulse is the only service management software that adapts to the unique ways each service business manages their workflows. Backed by award-winning customer support FieldPulse is the business partner contractors trust to simplify their operations and power growth.FieldPulse puts essential features like scheduling estimates invoices payments customer management and job management into one platform and helps you scale while maintaining consistency across processes and service quality. As your business grows opt in to advanced features for larger more complex business types like custom reporting inventory management pricebook Operator AI and more.Explore all features or get a demo at fieldpulse.com

Why Work With Us

FieldPulse was founded in 2015 and recently raised a $50 million Series C funding round in 2025. FieldPulse was named on the 2025 Inc. 5000 list of fastest growing private companies and has also been named Best Place to Work in Dallas by the Dallas Morning News.