Product Manager - Estimates & Proposals

We create outsized value by solving real-world problems in the home and commercial services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of customers to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features. We measure our success based on our customer’s success. We strive for real impact to improve the lives of our customers.

As a Product Manager, you will be a member of a highly talented and innovation focused team that is responsible for building and supporting the Estimates and Proposals area to help our customers build effective estimates and professional proposals to present to their customers and convert into sales. You will help support all aspects of the product development lifecycle, including research and user validation, go-to-market strategy, roadmap prioritization, development and maintenance, and ultimately be responsible for the continued success of the products. This role requires strong drive, effective communication, and product management skill set to drive large initiatives and deliver phenomenal value and delightful experiences to our customers.

What You’ll Do:

• Contribute to a collaborative product team, helping to define the vision and strategic roadmap for ServiceTitan’s Estimates & Proposals area

• Execute effectively across all areas of the product life cycle, including research, concept, user stories, development, go-to-market, adoption, outcomes, and impact

• Engage closely with customers, end-users and stakeholders to deeply understand their workflows, needs, and pain points, translating these insights into actionable product features 

• Work closely with cross-functional teams to transform customer insights into detailed and actionable product requirements, guiding development efforts to meet user needs effectively

• Build strong working relationships with developers, designers, UX researchers, sales engineers, and stakeholders across all departments

• Utilize user analytics and data-driven insights to guide decision-making and deliver impactful product enhancements

• Act as a domain and product expert within ServiceTitan and with customers, strategic prospects, and community engagements, driving understanding and advocacy for our solutions

• Drive success and adoption of your products by working closely with product marketing managers in creating internal and external launch plans.

• Own customer escalations to ensure proper resolution while communicating impact to roadmap items

• Proactively identify and address conflicts and bottlenecks to maintain product development momentum
   

What You’ll Bring:

• 2+ years in product management, 1+ years of product management experience in Sales and Estimating software is a plus

• Experience bringing products from conception to launch 

• Strong communication and writing skills as well as the ability to interface with all groups in the company, including executive stakeholders

• Ability to quickly learn and understand complex customer workflows

• Strong quantitative and qualitative analytical skills

• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail

• Intelligent, quick thinking, and fast learning team player

• Collaborative team player with strong problem-solving abilities

• Familiarity with agile development methodologies such as Scrum

• Familiarity with SaaS business models a plus

• 4-year degree from a top university, MBA or related graduate degree strongly preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.