Product Manager, Glean for Support Teams

Glean · Peninsula

Company

Glean

Location

Peninsula

Type

Full Time

Job Description

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

 

Role

As Glean’s PM for the Customer Support teams, you’ll shape Glean’s capabilities and end-user experience to become mission-critical for world’s leading enterprises as they look to leverage cutting-edge AI for empowering their support teams and service agents. Today, every knowledge worker has a reason to use Glean but we have a massive opportunity to expand Glean’s use cases and frequency of usage for the service agents and support teams within our customers. You will deeply understand the key support and service workflows employees engage to get their job done in their daily routine and build new capabilities and features for Glean to become an indispensable AI Assistant for this persona.

What you will do and achieve:

  • Spending a lot of time with our customers to deeply understand their knowledge needs
  • Developing key parts of our product roadmap, marrying customers’ needs with our product vision
  • Empowering your team by giving context, setting direction, and building alignment
  • Driving customer-focused decisions, clear prioritization, and efficient execution
  • Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company
  • Building processes that will scale as our team and company go through rapid growth
Who you are:
  • You have 3+ years of experience as a Product Manager with a track record of ownership across core product or high-engagement product features.
  • You have a relevant B2B experience and a major desire to build deeply impactful products for specific personas. Having worked in support SaaS context is a plus.
  • You are an excellent written and verbal communicator.
  • You have a proven track record of taking ownership, taking initiative, and delivering results.
  • You collaborate effectively with cross-functional partners.
  • You have a learning and growth mindset.
  • You are mission-first and understand that your success is measured by your product and team’s success.

Benefits

  • Competitive compensation
  • Medical, Vision and Dental coverage
  • Flexible work environment and time-off policy
  • 401k
  • Company events
  • A home office improvement stipend when you first join
  • Annual education stipend
  • Wellness stipend
  • Healthy lunches and dinners provided daily

For California based applicants: 

The standard base salary range for this position is $130,000 - $240,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Apply Now

Date Posted

09/27/2024

Views

1

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Senior Product Manager - Instrumental

Views in the last 30 days - 0

Instrumental is seeking a Senior Product Manager with extensive experience in enterprise SaaS products or deep domain expertise in electronics manufac...

View Details

Support Engineer - Pricefx

Views in the last 30 days - 0

Pricefx a leading SaaS Pricing Price Optimization Management provider is seeking a Tier 34 Support Engineer The role involves providing technical sup...

View Details

Engineering Manager - Flow

Views in the last 30 days - 0

Flow is a technologydriven company specializing in multifamily apartment buildings aiming to improve living experiences through innovative solutions T...

View Details

Inside Sales & Technical Support Specialist - Gator Bio

Views in the last 30 days - 0

Gator Bio headquartered in Palo Alto CA is a leading developer and manufacturer of BioLayer Interferometry BLI instrumentation and consumable products...

View Details

Senior FP&A Manager (25033-B-840-FIN) - ArsenalBio

Views in the last 30 days - 0

Arsenal Biosciences Inc is a clinicalstage company developing advanced CAR Tcell therapies for solid tumors They are seeking a Senior FPA Manager to w...

View Details

Manager, Site Reliability Engineering - Zoox

Views in the last 30 days - 0

Zoox is seeking a Site Reliability Engineering Manager to lead and grow the team ensuring the reliability scalability and performance of the companys ...

View Details