As a Product Manager for GTM Automation at Block you will design and oversee AI products that enhance workflows partnering with engineering and data teams to optimize automation in operations and customer interactions.

Block builds simple powerful tools that make progress towards an economy that's truly open to all.
Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend send and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together we're helping build a financial system that is open to everyone. Join us.
The Role
We are building the automation backbone of Block. The systems you help create will decide how work flows how decisions are made and how fast the company can move. This platform powers automation across customer support risk and compliance sales and marketing and core internal operations. When it works Block scales with confidence speed and precision.
As a Product Manager on the GTM Platform team you will shape AI products that fundamentally change how work gets done. You will decide where automation should exist where humans must stay in the loop and how the two work together at scale. Your work will directly impact quality cost growth efficiency and reliability across the company.
This is a hands-on end-to-end role. You will be a builder owning problems from first principles to production reality. You will work side by side with engineering machine learning data design and operations to turn messy ambiguous workflows into intelligent systems that deliver real results.
This role sits within the Business Platform which builds the systems and automations powering Block's core business functions - customer support risk guidance and GTM. The focus is on GTM (sales marketing partnerships account management and communications infrastructure) with an expectation to bring deep domain expertise while partnering across other functions to drive consistency and cohesion across platforms.
You Will

• Own the strategy and roadmap for AI-powered products that matter
• Identify automation opportunities rooted in real user pain and measurable business outcomes
• Turn ambiguous high-stakes problems into clear product direction and requirements
• Partner deeply with ML engineers data scientists and researchers on model goals data strategy evaluation and quality thresholds
• Design and run experiments to test ideas fast and learn even faster
• Define product behavior across success paths failures and edge cases
• Set and own metrics for accuracy safety latency reliability and user trust
• Work with design to build human-AI interactions that are intuitive transparent and safe
• Collaborate with legal security and compliance to ship responsible AI in regulated environments
• Lead cross-functional execution from concept to launch and continuous improvement

You Have

• 7 to 10 years of product management experience with a strong track record shipping AI or ML-driven products
• Deep technical intuition around machine learning systems including training loops evaluation prompt design data pipelines and real-time inference constraints
• Experience running structured experiments such as A/B tests and offline model evaluations
• A true ownership mindset and the ability to drive complex initiatives across teams without waiting for permission
• Clear compelling communication skills for executive technical and operational audiences
• Experience working in scaled high-stakes or regulated environments such as risk compliance or operations
• Strong understanding of AI quality safety and responsible use
• Hands-on experience with LLMs multimodal models or applied generative AI

Highly Preferred

• Technical or analytical background
• Domain knowledge in GTM processes (lead-to-opportunity opportunity-to-cash customer lifecycle tracking)
• Domain knowledge in GTM tooling ( (e.g. CRM outreach campaign/journey management CPQ data enrichment solutions)

EEOC Statement
We're working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills experience qualifications work location and market conditions. These ranges may be modified in the future.
To find a location's zone designation please refer to this resource . If a location of interest is not listed please speak with a recruiter for additional information.
Zone A:
$239600 - $359400 USD
Zone B:
$239600 - $359400 USD
Zone C:
$239600 - $359400 USD
Zone D:
$239600 - $359400 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations including bias audits and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work medical insurance flexible time off retirement savings plans and modern family planning are just some of our offering. Check out our other benefits at Block.
Block Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend send and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together we're helping build a financial system that is open to everyone.