Product Manager II - On-Call

Department: Product Management

Customers depend on Datadog’s On-Call product in crisis moments — when outages threaten their business — and your work will shape how teams respond and learn.

As a Product Manager II, you’ll own the product that ensures the right people are alerted at the right time: powering reliable paging, intelligent routing, escalation policies, and notification delivery when it matters most. You’ll build the system that responders trust in their most critical moments, when every second counts.

This is a deeply technical and high-reliability product. You’ll own features across alert ingestion, routing logic, scheduling and rotations, escalation management, multi-channel notifications (SMS, voice, push), mobile experiences, and automation. You’ll also shape how AI enhances on-call workflows, from noise reduction to smarter escalation and response recommendations.

You’ll own the features that ensure alerts are delivered instantly and reliably for some of the world’s most complex cloud systems, partnering closely with Incident Management, Mobile, Monitoring, Event Management, and the broader Datadog platform to deliver end-to-end response. Your work will be highly visible and mission-critical, directly impacting how customers maintain uptime and respond to issues in real time.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Develop a deep understanding of how dev, ops, and security teams manage on-call responsibilities, handle alerts, and respond to pages in high-pressure situations
• Own the end-to-end product management process for the On-Call product within Datadog
• Ship features that ensure alerts are routed intelligently and delivered instantly and reliably across all channels
• Be accountable for the growth and reliability of the Datadog On-Call product
• Work with Design and Engineering to define product priorities and roadmaps that deliver a best-in-class, always-on paging and escalation experience
• Partner with Sales, Account Management, Marketing, and Solutions teams to win new customers and support existing ones, especially in competitive migrations from legacy paging tools

Who You Are:

• An experienced Product Manager, ideally at a SaaS company 
• You are customer-minded with a high quality standard for the product to be delivered
• You have excellent verbal and written communication skills and the willingness to present and defend your ideas to both technical and non-technical audiences
• You have a strong sense of the day in the life of an engineer who holds a pager.
• You have Bachelor's Degree in Computer Science or Engineering or equivalent experience

Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. 

Benefits & Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds
• Access to Inclusion Talks, our Internal panel discussions
• Free, global Spring Health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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