Product Manager, International

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

About The Role

As a Product Manager, you will create products that delight our customers and drive business impact. You are adept at leading cross functional teams to execute on a product vision in a high growth business.  You help drive our overall product strategy and work with senior leadership to ensure we meet our overall business goals.   

What You’ll Do

• Lead the ideation, technical development, and launch of new tests, interfaces and new features for justanswer.com and justanswer.co.uk
• Work with customer research, data analytics, and competitive intelligence teams to develop a strong outside-in perspective and identify the biggest areas of individual and employer need and business opportunity.
• Integrate usability studies, research and market analysis into product requirements to improve engineer productivity & product satisfaction
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
• Work with country managers to leverage existing learnings and tests
• Coordinate shared engineering resources to develop, launch, and evolve impactful solutions in English-speaking partnersCollaborate with conversational AI groups to deploy state of the art chatbots to our sites that serve millions of visitors annually. 
• Drive innovation, definition, deliverables planning, and design of new products
• Define and analyze product metrics to inform decision-making and measure success
• Define product requirements for MVPs and new features/enhancements
• Work through PowerBI and Analytics reports to parse out details to build satisfying customer experience

What We’re Looking For 

 Skills

• 3+ years of B2C product management experience focusing on hands-on execution for cross-organization products. 
• International experience
• Experience working on a platform
• Self-starter with a bias toward action and a proven track record of results 
• Strategic, creative and analytic 
• Know how to delight customers and how to use data to know if you did 
• Experience building and scaling a product from the ground up 
• Ability to think strategically, prioritize ruthlessly and execute methodically 
• Proven ability to lead teams and work cross-functionally 
• Understanding of key technologies and ability to converse at a technical level 
• Excellent written and oral communication skills 
• Prior startup experience a must 
• Bachelor's degree or equivalent experience

     Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers' time

     Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares appropriate level of information across teams
• Actively listens to others and ensures they are understood

     Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals
• Provides timely, effective and meaningful feedback that motivates others to improve performance
• Builds and/or supports a high performing team; recognizes and rewards achievement

Why Join the Team

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

Data driven: Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We 're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks & Benefits

• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Monthly snack boxes delivered to your home
• Flexible paid time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

Remote From these States
California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia

COVID-19 Safety

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.                              

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE