Product Manager – Loyalty, Gamification and Megapromos

Company Description

Founded in 2008, the Digital Virgo Group is one of the world’s leading providers of mobile payment via Carrier Billing solutions. For more than 15 years, the Group has been supporting its clients, telecom operators and merchants, in the deployment, integration and optimisation of mobile payment solutions.

Through regular organic growth and external acquisitions, Digital Virgo has built a global network based on a local presence in over 30 countries. The group has always based its success on its expertise in the telecoms environment and its ability to anticipate developments in the digital industry.

 Its expertise is currently deployed in more than 40 countries by more than 860 people, for a 2022 turnover of 430 million €. Its scope of action is international, its know-how is supported by local teams, at the heart of the concerns, practices and culture of the operated countries.

The Group obtained in 2020 the status of payment institution in Europe, in addition to the existing certifications and awards, Top 03 of French FinTech companies by the FrenchWeb ranking, Best Aggregator 2020, or the first prize of the Meffys Awards which reward innovation and creativity in the mobile ecosystem.

Job Description

Note: only current Dubai residents will be considered for the position

Digital Virgo Group is seeking a highly motivated Product Manager for Loyalty & Gamification to lead the continuous development and innovation of our loyalty offerings in the MENAT region.

The role is designed for exceptional professionals looking to make a significant impact in the loyalty and value-added services (VAS) sector of the telecommunications industry. As part of a versatile team, you will drive our business to new heights by working on strategic marketing projects and addressing performance business issues and challenges. Depending on the company's strategic priorities, you will work on various business challenges and products to deliver the best experiences for our clients worldwide.

The successful candidate will be responsible for new launches and the performance of different operations, conducting continuous market and competitor analysis, developing a strategic roadmap, and translating the needs of our telecommunications operator clients into new features and enhancements.

Job Description:

• Conduct preliminary research and align with local stakeholders and external partners throughout the planning and implementation phases.
• Manage the operational aspects of projects and ensure the successful launch of planned services / Mega promos.
• Maintain good communication with various stakeholders (operator, sales, technical, aggregator, acquisition, product, subsidiaries...).
• Ensure the process of defining requirements and implementation (specifications).
• Oversee the performance of all assigned operations within your territory, acting as the primary point of contact for telecommunications operators, with the support of the commercial department.
• Monitor performance indicators (revenue, recruitment, ARPU, ROI, billing and churn ratio, % of complaints) online and offline.
• Ensure the functional product roadmap in agreement with our partners.
• Implement new concepts.
• Maintain up-to-date tracking reports and periodic reports.
• Conduct market research and competitive analysis to stay informed about industry trends, user needs, and competitor offerings.

Qualifications

• Minimum Bachelor's degree in Business Administration, Project Management, or a related field.
• 1-3 years of experience working in a telecommunications company or in strategic planning functions.
• Highly motivated, creative, adaptable individuals who enjoy solving complex problems in the loyalty and value-added services sector, with strong academic and professional backgrounds.
• Strong logical, analytical, and critical thinking abilities to identify problems and develop effective solutions.
• Proven project management skills with a track record of successful deliveries.
• Excellent written and oral communication skills in Arabic and English, with the ability to collaborate effectively with cross-functional teams.
• Passionate about entertainment services with a solid knowledge of the telecommunications industry in the AMEA regions and a keen interest in loyalty and value-added products and industry best practices.
• Availability to work full-time (5 days a week) from our office in Dubai.
• Experience in business operations with a background in handling or managing operations with telecommunications operators in the AMEA region or specialized agencies in loyalty products.
• Capability to oversee and ensure the performance of all operations within the assigned territory, acting as the main point of contact for telcos with the support of the commercial department.

Languages:

Fluent in English and Arabic (French optional and a plus).

Additional Information

Why Join Digital Virgo Group?

• Innovation: Be part of a forward-thinking company that is leading the way in digital and mobile payment solutions.
• Impact: Play a critical role in shaping the future of loyalty products and services for major telecommunications operators.
• Growth: Opportunities for professional growth and development within a dynamic and evolving industry.
• Culture: A collaborative and supportive work environment that values creativity and innovation.

If you are a strategic thinker with a passion for loyalty services and the telecommunications industry, we encourage you to apply for this exciting opportunity.