Product Manager (MCT Sustaining)

About This Role

iRhythm is seeking a Product Manager to manage the lifecycle management of our Mobile Cardiac Telemetry (MCT) platforms. This individual will partner closely with the MCT products with a focus on the life cycle management and service operations of the product line. This is an exciting opportunity for a person interested in the intersection of Digital Health, Devices & AI in Medicine, and passionate about driving innovation, product/ market fit and market growth in a highly competitive cardiac monitoring space. 

The Product Manager role is highly cross-functional and detail oriented, requiring the individual to interface with and work closely with departments throughout the company to synthesize clinical, technical, operational, commercial and market perspectives to advance the clinical value of our MCT monitoring solutions. This individual will be expected to work closely with Product Managers responsible for hardware and digital products across our MCT service offering and platform, conduct voice of customer research, inform the product roadmap of new features, manage sustaining features from development through launch, as well as driving sustainable growth across the product lines through a data-driven approach.

This is a highly visible and key role within the organization spanning many activities; both strategic and tactical in defining and executing the product strategy, operations, and growth. The individual will develop key partnerships with iRhythm’s R&D, Operations, Commercial and Product teams to drive sustainable, double-digit growth.

Primary responsibilities will include:

Product Management

• Manage successful launches for features and functionality that are common across our ambulatory cardiac monitoring platforms. This includes coordinating product launch readiness activities across R&D, Regulatory, Clinical Operations, Sales Enablement, Sales Training, and Marketing.
• Establish self as a platform expert clinically, technically, and operationally
• Lead detailed feature design and development with cross-functional stakeholders to ensure product meets customer needs and business goals
• Define, track and report product health, deliver communications/presentations on product status and platform strategies, and manage a strong platform prioritization process to focus on high value activities that drive product growth.
• Conduct regular business reviews for product with read out on key product and business performance indicators relative to market dynamics, underscoring what’s going well and our opportunities to propel growth
• Maintain strong pulse on customer feedback for product and service improvement areas through Sales & Customer engagement, including supporting objection handling.
• Drive cross-functional teams to reach milestones on time and on budget
• Collaborate with the Product Management team members on the development of processes around product development.

Drive Commercial Success

• Manage Business and Product operations for product. This includes collaborating closely with the Commercial team on Product Marketing and Sales Enablement needs to drive continued success of this product line.
• Become expert in competitive intelligence in the mobile cardiac telemetry market. Maintain competitive matrix products in the market to help inform product and service enhancements, as well as competitive marketing messaging and objection handling messaging.
• Forecast and track product sales and contribution margins, with a solid understanding of the P&L impact of product related decisions.

Support Sales & Marketing

• Collaborate closely with sales and downstream marketing on go-to market strategy, tools, positioning and KOL/reference development.
• Provide sales support by providing product expertise and product-specific presentation materials.
• Be responsible for the change process and business case for platform enhancements in development, including required clinical claims.
• Engage the Sales Enablement & Training teams in developing training programs for the field teams and sales force among others.

About you:

• 5+ years or 3+ years with an MBA experience in global health tech (device, software or service) product management (development, launch and life cycle management experience)
• Experience developing roadmaps that delivered solutions, fulfilling unmet customer needs
• Demonstrated ability to take initiative and drive cross-functional accountability for achieving results, with a desire to work in a collaborative, entrepreneurial and fast-paced environment
• Demonstrated critical thinking skills, ability to accurately analyze information and make data-driven decisions
• Demonstrated change management capability; leads change by designing new solutions and aligns work partners to understand the ‘why’ and ‘how’ on new tools and services.
• Familiar with product lifecycle management strategies and tactics
• Be able to bring/create best-practices to product management processes
• Past experience with cardiac monitoring strongly desired
• Ability to handle multiple projects at a time and effectively prioritize time
• Past user need development experience acting as a Product Owner strongly desired
• Proficiency in MS Office suite
• BA/BS in marketing, science or technical field. Advanced degree or MBA desired.
• Ability to travel 20-30% of time

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

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