Product Manager, Member Viability

Product Manager , Member Viability
Your mission is to improve the health of our member community, one of Zipcar's top strategic priorities ! You will develop new user-facing ways to encourage and reward members who respect the community rules and educate and disincentivize (and in some cases fine, suspend, or ban) the members who don't. You'll also develop internal tools and capabilities to determine any given member's "viability score" and to manage our community of hundreds of thousands of members at scale. A member base with fewer bad apples and more community-conscious enthusiasts will go a long way towards maximizing the likelihood that members start their trip on time and in a vehicle that's clean, fueled up, and damage-free!
W hat you'll do :

• O wn the vision for internal and member-facing behavior scorecards, gamification of the Zipcar experience, and internal tools to manage member viability at scale
• Collaborate with stakeholders in product, engineering, UX, analytics, marketing, member support, fleet operations, and trust & safety to form a strategic roadmap of new features, enhancements, and other investments that will make progress toward that vision.

• Develop member communication and policy standards for community rules education, warnings, fees/penalties, suspensions, and terminations
• Become the Zipcar member viability product expert; conduct research, design experiments, and prototype concepts to drive validation of problems and hypotheses
• Measure and manage to success metrics with frequent communication at the leadership level.

What y ou'll love about being a Zipster in Product Management :

• Getting stuff done while holding our teammates and our stakeholders accountable t o critical KPIs and maintaining a high bar for end-user experience
• Collaborative and respectful team environment where we constantly learn from our end-users and each other, while iteratively test ing product features
• Opportunity to make a huge impact on Zipcar's current and future product offerings and extend our platform
• Join a team of problem-solvers that use data analytics and qualitative feedback to manage product roadmaps
• Seeing your work make an immediate impact to members , globally !

What drives success for this role :

• 2+ years of experience in product management at a software company
• Experience partnering with engineering teams to prioritize backlogs and writing clear user stories that articulate desired customer functionality
• Skills in apply ing data to formulate hypothes e s and drive testing
• Strong product sense and member empathy, with an ability to envision opportunities that address business and member needs

• Excellent written and verbal communication skills to communicate learnings , analyses, and opportunities clearly to your team and stakeholders
• Curious , positive attitude, and passionate about solving member problems
• Bachelor's degree in business, technology, marketing or rela

What tops off the tank:
Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group
Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
Tax-free benefit for public transportation or parking expenses
Bicycle Reimbursement program
401(k) Retirement Plan with company matched contributions
Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
Community involvement opportunities
Who are we?
Glad you asked! Zipcar is the world's leading car-sharing network,foundin urban areas and university campuses inmore than500 cities and towns.Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.
The extra mile:
We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer - M/F/D/V. Who are we?Glad you asked! Zipcar is the world's leading car-sharing network,foundin urban areas and university campuses inmore than500 cities and towns.Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.
Boston
Massachusetts
United States of America