Product Manager- Merchant Services - Remote

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

The Enterprise Commercial Product (ECP) department of Zions Bancorporation has just opened an opportunity for a Product Manager (PM) - Merchant Services. The PM is responsible for managing products within ECP group including Merchant Services, Payment Gateways, and other solutions. The PM manages all aspects of assigned products to maximize product potential and profitability.

The ideal candidate understands that product management is cross-functional and involves business development, strategic thinking, market research, client interaction and experience design, architecture, resource planning and general awareness of goals versus constraints. PMs are accountable for finding the best balance between various stakeholders including third party vendors, internal and external customers, and long-term strategies.

The ideal candidate for this position will have the skills and experience to provide:

Product Management

• Act as the Product feature/functionality expert (SME)
• Maintain and continuously improve organizational product assets including FAQ, sales materials, training documentation, and operational workflows
• Monitor vendor releases and participate in vendor reviews
• Nurture supplier relationships and strive to be an extraordinary partner
• Conduct product sales, implementation, and service training Identify issues quickly, escalate and bring to closure, with a critical focus on client experience
• Interface with sales, sales support, marketing and operations partners to engage customers and inform customers of the detailed features and functionality of product offerings
• Contribute to the financial success of ECP products, including pricing strategy and growth opportunity identification for products/services
• Interact with senior management on matters requiring coordination

Product Development

• Identify new product opportunities
• Stay abreast of client needs and market trends Work with integrated vendors to provide input into vendor product roadmap
• Define product roadmap in accordance with IT Governance Guidance and prioritization from Sales
• Write business cases and requirements
• Deliver new product initiatives to market through comprehensive compliance and risk review processes, to commercialization preparations, to training and launch activities
• Ensuring product suite is managed end-to-end during all phases of the product life cycle (introduction-growth-maturity-decline-sunset)

Risk Management

• Manage regulatory changes that affect product offering
• Respond to regulatory requests for information
• Assist with risk management activities
• Manage third-party suppliers
• Perform annual AML/BSA review

Education/Experience, Skill and Abilities

We want a highly-motivated individual and a self-starter who has:

• Bachelor's degree preferred in business, marketing or other related fields with relevant experience in product management, product analysis, or other directly related experience. (6+ years' experience preferred)
• Merchant Services expertise and experience strongly preferred
• Extensive knowledge/experience of bank services/products preferred
• Must have strong problem solving and project management skills
• Strong interpersonal skills to interact with all levels of the organization
• Strong relationship builder with outstanding written & verbal communication skills
• Must be able to effectively manage multiple ongoing projects and adapt to shifting priorities
• Ability to collaborate effectively across diverse groups
• Ability to be self-motivated, work independently, take initiative, demonstrate creativity and work in a deadline-oriented environment
• Must be organized, detail-oriented, and able to multi-task
• Well versed in MS Office suite Agile experience preferred
• A combination of education and experience may meet the above requirements.

At Zions Bancorporation, we need team members who can get the job done and do it with enthusiasm. As a company, we are always striving to make the business better so we can make our customer's lives easier. Are you passionate about making a difference for people in your community? As a corporation comprised of community banks, we need people like you, who can make positive change.