Product Manager (Platform)

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WP Engine is the most trusted WordPress technology company, powering over 1.5M digital experiences in 150+ countries for businesses of all sizes. WP Engine's all-in-one platform enables customers to design, build, power, and manage extraordinary WordPress, eCommerce, and headless sites-all thanks to a nonstop commitment to innovation, award-winning WordPress expertise, and a set of core values that guides us every day.
We are searching for a proven Product Manager with a strong analytical mindset to join our Platform organization. In this role, you will be responsible for translating the customer experience related to WordPress version and site management into engineering requirements. You will help define, develop, and track the success of high-value features for our WordPress platform. You will create clarity for your team and stakeholders through a highly organized roadmap and backlog. The ideal candidate will possess a blend of business analysis skills, experience with web hosting, and a demonstrated commitment to being a customer advocate in an agile, fast-paced environment.
What's cool about this job.
Handling scale is a hallmark for any great Platform Product Manager. More users, more products, more customers, more traffic; all attributes that create unique opportunities to push one's experiences even higher. WP Engine's Platform team deals with scale each and every day: our market leading WordPress managed hosting product serves the needs of 185K+ customers, serving 4+ billion requests every day for 1+ million websites. In this role, you will be at the heart of how these websites are managed, from making it easy for customers to manage which versions of WordPress their sites will support to ensuring that the data on their production site is exactly what it should be to automating backups, version updates and other site management needs that might normally slow our customers down. In this environment, you will have the ability to challenge assumptions about how our customers use our platform, and define new ways to meet customer's business needs. With your expertise, you will help us seek and implement new ways to deliver a comprehensive managed WordPress platform while improving the reliability, scalability, and performance of our offerings.
The day to day.

• Collaborate with other Product Managers to understand our platform's product strategy and your team's role within.
• Own the overall customer experience for the services and domains that your team works with.
• Regularly refine and prioritize your product roadmap using customer insights, data, and stakeholder input. Lead negotiation and trade-off discussions where needed.
• Define high-quality epics and user stories with thoughtful acceptance criteria which result in delivery of customer value, and solutions that reduce workload for our Customer Experience (CX) organization in favor of valuable self-service capabilities.
• Work closely with engineering leaders to incorporate technical direction/strategy into product roadmap and backlog.
• Work hand-in-hand with your engineering team to design, schedule, and deliver in a Scrum and Agile environment.
• Work alongside other Product Managers, Program Management, and Customer Experience (Cx) to set clear expectations on projects, product launches, and coordinated release plans.
• Track results and impact for your domains through identification of clear product success metrics.
• Hold an uncanny ability to build trust and rapport with internal and external partners.

Minimum qualifications:

• Bachelor's degree and/or equivalent experience in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics, and/or Business).
• 3+ years of experience in the technology industry in Product Management building web-scale products.
• Product Manager and/or Product Owner certifications. (e.g. Certified Scrum Product Owner, Pragmatic Marketing certified Product Manager.)
• Experience working with web platforms, networking, and databases. Understanding of how developers and engineers monitor their systems, servers, databases, logs, events, metrics, and applications.
• Focus on understanding market and customer problems (the "why") before working on possible solutions (the "what").
• Demonstrated knowledge and experience in software implementation life-cycle (Scrum, Agile, Iterative and Incremental, etc.)
• Outstanding communication skills to relate software product features, technical designs, and product strategy effectively to both technical and non-technical teams.
• High attention to detail and experience leading multiple, contending priorities simultaneously.
• History of partnership and willingness to roll up one's sleeves to push things over the finish line

The Perks and Benefits.

• Company Stock Options (Every employee is an owner in the company)
• Great Health Benefits (Medical, Dental, Vision, Life Insurance)
• Fertility Benefits (IVF/Fertility drug coverage)
• HSA Company contribution $750 for employee / $1500 for family
• 401(k) with a 4% match
• Disability Insurance
• Paid Family and Caregiver's Leave
• Employee Assistance Program
• Generous Vacation Time (Who doesn't like time off)
• One-time $500 payment to set up your home office
• 4 Company Wellness Days a year
• 1 floating holiday
• $100 monthly wellness allowance to spend on what you want
• Free subscription to Calm
• Pet Insurance
• On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

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Base Salary Range
$116,000.00 - $174,000.00
We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.