Product Manager, ShipStation

Who We Are:

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. 

Auctane’s Values

The Customer is our mission.

Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.

We work with the best people.

We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offense.

We’re on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.

We are a rapidly growing company with intent. We expect to continue to deliver market-transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.

We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

****THIS POSITION IS LOCATED in Austin, TX and is on-site/in-office 3 Days a Week (Tues/Wed/Thurs). 

About The Team: 

Auctane Product Management is a collaborative set of teams that work across the Auctane business and technology organization to achieve a single shared goal - creating products that are as exceptional as the merchants that use them. 

About The Role:

The Product Manager plays a crucial role in aligning product strategy with the business objectives of Auctane along with building trust and a team dynamic necessary for a productive team. E-commerce, logistics, and shipping can be very complicated. It is the job of the product manager to help our merchants navigate this landscape successfully. The Product Manager will collaborate closely with designers, other product managers, engineers, analysts, data scientists, senior management, customers, partners, and other cross-functional team members to propose, ship, and refine products while achieving business objectives. 

Primary Objectives:

1. Translate vision, strategy, and roadmap into clear value propositions.
2. Engage with internal and external stakeholders for product requirements.
3. Monitor the ongoing performance of features.
4. Develop and deliver on the product roadmap that aligns with Auctane's product strategy.
5. Be the voice of the customer within the company to promote merchant-first culture.
6. Develop and maintain strong relationships.
7. Ability to create use cases in order to define new features and measure outcomes.

What You’ll Be Doing:  

• Define requirements for feature development
• Drive new feature development by working side-by-side with product managers, engineers, and QA.
• Prioritize the backlog for your team.
• Participate and help lead scrum processes such as backlog grooming and sprint planning.
• Gather business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers, and software-related technical resources.
• Cross-functional communication around upcoming and current feature releases.
• Developing and maintaining up-to-date roadmaps.
• Defining and monitoring success metrics for your features and products.
• Advocate for the customer and improve the user experience in the definition of innovative solutions.
• Manage numerous projects from inception through launch.
• Collaborate cross-functionally to develop the best go-to-market strategy and solutions for our merchants.
• Conduct user interviews and research.
• Work closely with analytics tools to make data-based decisions.

What We Are Looking For:                                         

• Bachelor's degree from an accredited college/university or equivalent years of experience.
• 3 or more (3+) years of relevant product management experience.
• Experience working within agile teams (epics, capabilities, user stories)
• Focus and passion for building great UI and UX.
• Experience partnering with engineering and design to define, build, and maintain products that are critical to growth, engagement, and retention.
• Collaborative and detail-oriented.
• Strong focus on customers – you find a great deal of satisfaction in knowing users, who they are, and what they do, but most importantly, why they do the things they do.
• Exceptional decision-making skills – (Given limited resources, how do you prioritize across needs?). 
• Proven track record of launching new features and functionality.
• Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
• Strategic thinker with the ability to understand our market and products.
• Demonstrated ability to work independently and collaboratively.
• Exceptional analytical and fact-based problem-solving skills.
• Excellent presentation skills, including developing presentation content and public speaking.

What will Make You Stand Out:                                                    

• Two or more (2+) years of working under Scaled Agile Frameworks
• Professional experience with eCommerce and shipping carriers.
• B2B product experience.
• Strong understanding of the leading solutions and providers of eCommerce.

The Tech:                                       

• SAAS product suite that ranges in technologies such as Ruby on Rails, React, and C#.

Travel Requirements:              

• Less than 5%

Additional Position Duties: 

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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