Product Manager, Support (On-Site)

Who is Cover Whale?

Cover Whale improves road safety by combining the insurance products we sell with our data-driven driver coaching and safety program. Our safety program is proven to save lives while delivering better insurance for our drivers. Recently acknowledged in Forbes as one of America's Best Startup Employers 2023 (forbes.com).

We provide easy insurance options for our drivers at industry-leading insurance loss ratios for the insurance companies that support Cover Whale. The Commercial Auto and Trucking segment of the insurance industry badly needs our help and so do the hard-working drivers who have been struggling with ever-increasing insurance costs year after year. Join us in the mission!

Founded in 2019, Cover Whale recently closed a $15.5M seed funding round (the largest InsurTech seed round raised in North America) and is scaling rapidly. For more information, please visit our website at www.coverwhale.com.

What We're Looking For:

We are looking for an experienced Product Manager, Support who is passionate about building products that our agents and brokers love. You will join a dynamic and very fast-paced environment and work with cross-functional teams to design, build and roll out products that deliver the company's vision and strategy of providing great experiences to our agents and brokers.

Please note: This is an on-site role with the requirement to be in the office at least 4 times per week.

What You'll Do:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Represent the company by visiting customers to solicit feedback on company products and services
• Translate product strategy into detailed requirements and prototypes

Compensation:

The expected base pay for the role will be between $120,000-$160,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include discretionary bonus and other Cover Whale-sponsored total rewards/benefits.

Requirements

Education and Experience

• MS/BS degree in Computer Science, Engineering or equivalent (preferred), PLUS 5-7 years of related experience
• Required: Experience working in the insurance industry in a similar role with knowledge of Property and Casualty insurance
• Required: You understand agile delivery and the difference between today's solutions vs longer time frames while providing incremental improvements at every turn - we ship fast!

Must-Have Skills/Abilities

• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven work experience in product management or as an associate product manager
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong problem-solving skills and willingness to roll up one's sleeves to get the job
• Skilled at working effectively with cross-functional teams in a matrix organization
• Excellent written and verbal communication skills

Benefits

Perks/Benefits:

• Health/Dental/Vision
• Life/Disability
• Employee Assistance Program
• Flexible Vacation Policy
• 401k - Employer Match
• Generous Parental Leave

Cover Whale works to maintain the best possible environment for our employees, where individuals can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.