Product Manager - Technical

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best-selling book Subscribed).

THE TEAM

The Product Management team at Zuora are in the frontlines, intimately working with Zuora customers and users to identify product opportunities, functional requirements and business processes. We translate this data into product strategy, roadmap and detailed requirements that are hyper focused on business impact and customer value. Product Managers evangelize with internal and external stakeholders for buy-in and partner with engineering to bring their product to life. Additionally, Product Managers will ensure success of their product by working with their Product Marketing counterparts to drive pricing strategy, product positioning, promotional planning, product launches and product adoption strategies.

YOUR MISSION

As a Technical Product Manager on the Platform Product Management team, your focus will be to provide Zuora customers with the most delightful and consistent user experiences and to provide Zuora partners with the ability to build custom experiences on Zuora’s platform. By evangelizing and being the subject matter expert, you will ensure that all new applications being built at Zuora take advantage of your shared UI components, thereby giving customers a unified and extensible platform experience.

What You’ll Achieve

• Lead product delivery for large scale UI frameworks, design system, and no-code/low-code custom UI tools.
• Design global UI experiences that are localized, translated, and made accessible for all Zuora users.
• Help Zuora customer’s unlock value with their Zuora investment by allowing customers to build their own tailored experiences that are secured to a role in the organization.
• Empower other product and engineering teams inside of Zuora to easily integrate their products with your shared UI frameworks and components.
• Drive a consistent and reliable track record of shipping products that deliver measurable results for quality, adoption, customer value, and profitability across a well-planned blend of small, medium, and large product releases.
• Establish and lead cross functional partnerships with support teams, infrastructure teams, customer success organizations, marketing, and sales to drive organizational alignment around requirements and design.
• Evangelize your product and vision across our company and industry and obsess over delivering the value customers expect from our products and services.
• Foster and contribute to a positive and dynamic product team culture that is ambitious, creative, and always learning and improving how we build product.

What You’ll Need To Be Successful

• 3+ years of relevant professional experience in enterprise software with a focus on UI development, UX design, UI frameworks, UI customization, localization, translation, and accessibility.
• Customer engagement experience with user experience research, usability, and design.
• Familiarity with cloud services, backend querying, and metadata management.
• Self-starter with bias toward action, shipping frequently, and hands-on willingness to do whatever it takes from an execution perspective.
• Deep customer empathy and ability to articulate customer problems clearly.
• Ability to thrive in a fast-paced environment and influence product, engineering, sales, and services teams distributed around the world (US, EMEA, APAC).
• Excellent written and verbal interpersonal skills with ability to influence executive-level discussions as well as functional / technical deep dives.

About Zuora & Our “zeo” Culture

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com