Product Manager - Voice Intelligence

See yourself at Twilio

Join the team as Twilio’s next Voice Intelligence Product Manager.

Who we are

At Twilio we’re shaping the future of communications all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion mean that no matter your location you’re part of a vibrant diverse team making a global impact each day. As we continue to revolutionize how the world interacts we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to help grow Twilio's Voice Intelligence solution.

Responsibilities

In this role you’ll:

• Define and execute the lifecycle of the Voice Intelligence Products including transcriptions and language operators.

• Work with customers to gather customer requirements to validate concepts prototypes and to launch innovating solutions.

• Work with the Conversational Intelligence team to augment Voice Intelligence to support messaging and other channels.

• Work with the rest of the Twilio portfolio to continue embedding the Voice Intelligence capabilities into the personalization pipelines.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in product management

• Experience writing requirements for a software feature or solution for internal or external customers.

• Previous experience with AI/ML-enabled products preferable in communications.

• Demonstrated experience working with big data sets and using tools such as writing SQL queries sheets or similar.

• Strong technical analytical and UI/UX design understanding and willingness to roll up sleeves to get the job done.

• Education in a technical field such as Engineering Computer science Mathematics data science or related field.

• Ability to speak and write in English fluently.

Desired:

• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.

• Experience or Interest in understanding distributed systems (cloud-scale) architectures.

• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.

• Experience working with direct sales marketing and defining pricing/packaging.

Location

This role is based remotely in Spain.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately up to 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!If this role isn't what you're looking for please consider other open positions .