Product Marketing Manager - Merchant Plus

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story . Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Product Marketing Manager - Merchant Plus

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description:

ShipBob is hiring a Product Marketing Manager responsible for aligning our internal and external messaging across our Merchant Plus and warehouse management solutions including our proprietary warehouse management software (WMS) for merchants and 3PLs, integrations, and operational capabilities. This person will work closely across the entire organization and be directly responsible for influencing improvements in customer experience, go-to-market, and retention.

You must understand marketing, product, merchant experience, and sales alignment, while simultaneously working with our Operations leadership. We are looking for a hands-on do-er that wants to take our Merchant Plus and WMS positioning and messaging, product launch execution, and demand creation to the next level.

What you'll do:

• Push revenue and improvements in conversion rates across Merchant Plus focus areas and new Merchant Plus product launches.
• Manage messaging and positioning of our Merchant Plus and WMS solutions and maintain clear, differentiated messaging that resonates with our target audience.
• Manage go-to-market strategies and support market requirements for Merchant Plus across multiple products, geographies, and user/persona experiences.
• Manage Merchant Plus demand generation, go-to-market projects, and communications internally and externally to achieve agreed-upon success metrics and internal KPIs.
• Create and update Merchant Plus campaign assets, including but not limited to landing pages, email, video, graphics, and ad copy.
• Conduct buyer, customer, market, and competitor research to stay in touch with buyer needs, market dynamics, and competitive landscape.
• Utilize data like "win-loss" information to inform the marketing, sales, and product process with an accessible repository of insights; this can include pricing and packaging.
• Be a trusted liaison that pushes product offering and solution alignment for joint success with Marketing, Partnerships, Sales, Product, Engineering, Operations, and Leadership.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• 5+ years of product marketing experience, specifically in ecommerce technology, logistics, or software. Direct experience managing product marketing for warehouse management software is preferred.
• Experience managing hands-on integrated product marketing programs and new product launches, from which you can showcase a portfolio of GTM campaigns and clearly articulate quantifiable impacts that benefited the company.
• Experience ideating, building, and launching product marketing content including internal enablement (training presentations, battle cards, videos or demos, playbooks, and other internal content to support revenue teams) and external campaign content (email, web, event collateral, and other digital marketing content), and an understanding of how these push the business forward with sales and product.
• Experience researching and analyzing product, industry, competitor, and buyer information to develop product marketing messaging and generate insights for internal teams.
• Exceptional communication and presentation skills and a track record for delivering clear and compelling customer-facing materials in the technology sector.
• Excellent attention to detail, highly entrepreneurial, creative, open-minded, persistent, and highly collaborative.
• Outstanding organizational and prioritization skills, with the ability to manage multiple projects in a fast-paced environment and consistently deliver on key milestones.
• Experience with Salesforce, along with other sales and marketing tools like marketing automation platforms and conversational analytics tools.

Classification: Exempt

Reports to: Director, Product Marketing

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Variety of voluntary benefits, such as, short term disability
• Competitive Salary, Performance Bonus & Equity
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we're looking to bring on board people who embody our core values:

• Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble . We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution.
• Be Safety Minded. It's not just talk; it's the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.

As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.