Product Onboarding Specialist

At Tempo we’re on a mission to help teams build better together. We are creators of top-selling Atlassian Marketplace apps supporting more than 29000 customers including many of the Fortune 500 companies and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery so their teams can focus and optimize around their highest priorities. In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

Our product suite has grown from our popular time-tracking solution which launched in Iceland in 2009 to resource & capacity planning project cost tracking project & program management and strategic roadmapping. In 2021 Tempo acquired Roadmunk a roadmapping solution popular with product management teams and ALM Works creators of the Structure for Jira suite that delights project and program managers around the world. At the beginning of 2023 Tempo expanded its Strategic Portfolio Management (SPM) suite to include LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works in harmony ensuring the work delivered is aligned with their mission. Come join us as we continuously innovate our award-winning products create new solutions and expand to new ecosystems. Are you ready to unlock the joy of building with us?

What you'll do:

We are seeking an experienced Product Onboarding Specialist to join our Team. In this role you will oversee a seamless onboarding experience for our customers play a critical role in defining and facilitating training and learning materials for onboarding and continued education. As an Onboarding Specialist you will also need to be comfortable talking in front of a group as well as one-on-one with an individual along with excellent presentation skills.  You will conduct detailed walkthroughs and training sessions communicate product features and best practices and gather valuable feedback to enhance our onboarding process continuously.

• Become a Tempo product expert with all Tempo products!

• Take the customer use cases and requirements then provide customized training and enablement sessions of Tempo.

• Clearly communicate features best practices requirements and expectations with customers to simplify adoption and align expectations.

• Record and communicate customer needs requests and questions for the sales CS and product teams.

• Leverage feedback and metrics for continuous improvement to the onboarding process.

• Participate in creation and curation of onboarding and adoption content that can be leveraged by customers and evaluators in a self-serve manner.

• Participate in Expert Webinars and other group events to enhance customer understanding and engagement.

• Collaborate with sales and Customer Success teams to identify customer onboarding needs and prioritizing sessions effectively.

Requirements:

• 3+ years of experience in delivering effective software presentations

• Experience with training onboarding or learning content creation and demonstration

• Experience with documenting and improving customer processes

• Experience with content creation and curation

• Work collaboratively with team members

• Effectively communicate internally and externally

What's In It For You?

• Hybrid or Remote work

• Unlimited vacation in most of our locations

• Great benefits including health dental vision and savings plan

• Perks such as training reimbursement WFH reimbursement and more

• Diverse and dynamic teams with challenging and exciting work

• An opportunity to have a real impact on our business

• A great range of social activities (both in person and virtual)

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.