Product Operations Analyst

Job Description:
The Product Operations Analyst plays a critical role in enhancing product performance and customer satisfaction. This position is responsible for facilitating the voice of the customer by triaging feedback and leveraging insights to inform and drive product strategy. The analyst will also focus on tool enablement to optimize workflows, ensuring that teams have the resources they need for efficiency. Additionally, the role involves building and implementing new processes across the organization to streamline operations and enhance overall product delivery. The ideal candidate is a proactive problem-solver with strong analytical skills and a passion for driving continuous improvement in product operations.
Who you're committed to being:

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating you are self-aware, insightful, and proactive.
• You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
• You believe in continuous improvement and request frequent feedback from others.

What you'll do:

• Triage customer feedback to inform product strategy and enhancements.
• Enable and optimize tools and resources to improve team efficiency.
• Develop and implement standardized processes across the organization.
• Collaborate with cross-functional teams to identify and resolve operational challenges.
• Monitor key performance metrics to drive data-driven decisions and improvements.

Experience you'll bring:

• A strong understanding of process improvement
• 2+ years of prior experience working in a product organization
• Analytical background preferred

Requirements:

• Experience leading challenging org wide initiatives that require a high degree of critical thinking
• Strong ability to navigate ambiguity
• Experience with critiquing, improving, and implementing complex processes
• Requires a minimum of 2 years of related or equivalent experience; or 1+ years with an advanced degree.

Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

• We're remote- and hybrid-friendly
• We're mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
Non-Commission Roles-
The annual US base salary range for this role is $69,300 - $85,500 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.
Applications must be submitted within 90 days after the initial posting date to be considered.
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