Product Operations Lead

About the Role:

The Strategic Ops team drives several core operational services on the worker side of the marketplace including Product Ops Tech Ops Knowledge Ops & Business Intelligence. This is a highly cross-functional role where you will leverage your analytical & operational skills to help drive the success & visibility of new operational deployments in Strategic Ops.

As a Delivery Lead this includes key responsibilities such as:

• Systems-Thinking: Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace.

• Strategic Analysis: Convert data trends into a strategic roadmap that drives customer-centric decision-making across all phases of the project delivery lifecycle.

• Program Management: Manage a team of project owners and work closely with other stakeholders (e.g. Product and engineering) to ensure multi-threaded execution of new projects & ops deployments against a strategic roadmap aligned with top-level business requirements.

• Process Design: Map out user journeys & SOPs across various touchpoints identifying pain points and opportunities for process optimization.

You might be a good fit for this role if you get excited about:

• Innovation at Scale : Work on cutting-edge projects that leverage emerging technologies such as generative AI to impact thousands of healthcare workers daily.

• Impact on Healthcare : Contribute to a mission-driven company that makes a real difference in lifting healthcare workers up the socioeconomic ladder.

• Extreme Ownership : As one of the first hires in a strategic function there's significant potential for career advancement in an extreme-ownership role as the team and company grow.

• Cross-functional Exposure : You will gain invaluable experience working across multiple departments enhancing your understanding of the different parts of a high-growth unicorn startup.

• High-velocity Startup Environments : Enjoy the dynamism of a startup culture backed by the resources and stability of a profitable $1.3B-valued company.