Product Operations Lead

Gradient AI:      

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have raised $30M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides insights and information to assist insurance companies to price business and manage claims more accurately and efficiently.   

About the role: 

Product Operations is an operational function that optimizes the intersection of product, engineering, and customer success. The Product Operations Lead will support the R&D team and their go-to-market counterparts to improve alignment, communications, and processes around the product.  This role works as a liaison between our product managers, client executives, and engineering teams and will have an active role during bi-weekly sprints.   

The ideal candidate will have a deep expertise using Jira, be a strong communicator, and have strong attention to detail.  While this role is based in our Boston office, we offer flexible work arrangements and/or a remote option for out of area candidates. 

Responsibilities: 

• Convert roadmap features into smaller user stories 
• Develop and maintain reporting tools of products in development 
• Collaborate with product engineering team on weekly sprints 
• Suggest requirements and refine JIRA ticket process and Sprint planning
• Analyze process issues and bottlenecks and to make improvements
• Collaborate on all client deliverables  
• Work and resolve any client problems with the models or client inquiries  
• Maintains and manages Product Client Open Items Log  
• Assists with new client implementation roadmap 
• Assists with new model implementations with existing clients 
• Coordinate with different departmental teams to produce better business outcomes 

Requirements:    

• 5+ years of product operations or relevant related experience  
• Proficient using Jira and understanding the sprint planning and ticketing process  
• Demonstrated history owning product implementations from start to finish  
• Ability to translate technical business problems into easily understood requirements and user stories   
• Proven results influencing stakeholders and displaying improvements  
• Conversational in AI/ML, software architecture, Python, etc. is nice to have 

What We Offer:    

• A fun, team-oriented startup culture.    
• Generous stock options - we all get to own a piece of what we’re building.    
• Unlimited vacation days.    
• Flexible schedule that supports working from home.    
• Full benefits package including medical, dental, vision, 401k, and more. 
• Ample opportunities to learn and take on new responsibilities.    

We are an equal opportunity employer.