Product Operations Lead (Aspire)

We're Aspire, a ServiceTitan company
We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.
Ready to make your career move?
The Product Operations Lead will provide oversight and leadership for critical areas of the Product Management department at Aspire, including the applications, processes and coordination that allow for the creation of industry leading capabilities. The Product Operations Lead role is essential to our growing department's continued success working with our internal stakeholders and numerous touchpoints with our clients and the wider industries we serve. This position reports to the Senior Director of Product Management, but works closely with; Engineering, Product Marketing and Customer Success Management.
What You'll Do:

• Oversee the operation and strategy behind all Product Management applications / tools and related vendor relationships
• Oversee Technical Writing staff in creating comprehensive documentation for Aspire's users
• Coordinate release planning and communication related activities with Product Managers and Product Marketing staff
• Identify, advocate for and implement recommendations for improvements in Product Management department processes
• Engage with Product Management stakeholders to ensure that department documents and plans are promptly distributed
• Lead planning initiatives for product related customer advisory boards and user conferences
• Spearhead initiatives at the direction of department leadership

What You'll Need:

• Expert knowledge of the following applications (Zapier, Pendo, Fullstory, Jira, Aha, Google Analytics)
• 3+ years prior experience in a Product Operations or Technical Product Management role
• 7+ years experience in Product Management and/or technology roles
• Clear communicator & committed collaborator
• Comfort with uncertainty, complexity and ambiguity
• Skilled at working effectively with cross functional teams
• Ability to present solutions to stakeholders and influence outcomes
• BS in computer science or engineering (preferred)
• Strong technical aptitude

Where You'll Work:
Our headquarters is located in Chesterfield in St. Louis County; however, some local positions will be remote until the time is right to return to the office while other roles are more office-based. Fully remote employees will stay remote.
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.