Product Operations Lead - Consumer Experience

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Product Operations Lead – Consumer Experience 

About the Opportunity:

The CX team is seeking a Product Operations Lead, a highly leveraged role that will directlyimpact the velocity and quality of feature development in our consumer experience. You will report directly to CX leadership and be a thought partner to develop a fast-paced, fine-tuned process for product innovation at scale. You will be responsible for managing a global consumer experience product roadmap providing clarity and accountability into what is being shipped and when. You will partner with leaders across all functions including product, design, engineering, and analyticsto launch new projects, set delivery milestones, help coordinate on cross-team initiatives, streamline dependencies, and ensure compliance and quality standards are being met. Your superpower is organization and process and creating clarity from chaos. 

About the Team: 

The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.

This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.

What You'll Do:

• Manage execution of a global roadmap of new feature development for over a dozen independent product teams working across our consumer experiences 
• Develop processes for complex product planning including coordinating across a diverse set of stakeholders 
• Manage cross-team or cross-department dependencies to ensure alignment 
• Manage quality assurance testing to ensure feature releases meet quality standards 
• Manage regulatory compliance requirements and implement processes to maintain compliance and prevent regression 
• Research, onboard, and manage third-party vendors 
• Regularly communicate status of feature development to a diverse stakeholder group 

What You've Done:

• 10+ years of experience in program management orproduct operations in a consumer productorganization 
• Experience overseeing aportfolio of projects consisting of 50+ team members 
• Experience with projects involving a mix of product, design, engineering, and analytics stakeholders 
• Experience building and implementing a variety of new product development and cross-functional processes and methodologies 
• Experience with a variety of product development processes and methodologies 
• Demonstrated ability to build project plans for complex, cross-functional projects 
• Demonstrated ability to manage and ship impactful product initiatives across multiple teams 
• Strong conflict resolution and negotiation skills as well as the ability to manage and influence a diverse set of cross-functionalpartners 
• Thrive in ambiguity in a fast-paced, hyper-growth startup environment 
• Communication skills to clearly articulate complex plans 
• People management experience is a plus but not required 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.

The anticipated gross salary range for this role is $270,000 - $325,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.