Product Operations Manager

POSITION OVERVIEW 

Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking an International Product Operation Manager to join our talented International team. The International Product Operation Manager role is perfect for candidates who want to gain exposure to a wide variety of technologies in the IoT world including wireless communication, video monitoring, smart home automation, web development, and back-end application development and hosting. As a Product Operation Manager for Alarm.com, you’ll have the chance to develop innovative solutions for our partners and more than 5 million subscribers worldwide. 

RESPONSIBILITIES

The International Product Operation Manager primary job responsibilities will include:

• Understanding product functionality, data content, and system architecture of the products
• Becoming the product expert and liaison to internal parties as well as external dealers and partners
• Perform market research about IoT and analyze all business processes for new market entries while maintaining active knowledge on relevant trends
• Plan, maintain and evaluate international market readiness of hardware and feature releases with international parties
• Support international teams (marketing, operations, field teams) for internal readiness and coordinate country release activities
• Support product managers for international products to define product configurations and variants according to country regulations or customer needs
• Track product development, timelines and product life cycles in and communicate with international stakeholders
• Manage and maintain international priorities for new developments, features, integrations and bugs
• Gather all the feedback from international stakeholders and customers to triage and review with product management teams
• Assist Product Launch Team to coordinate release notes for international countries
• Assist regulatory certification process with certification labs or manufacturers.

REQUIREMENTS

• Bachelor’s Degree in Engineering, Computer Science, or Information Technology
• 3-5 years overall work experience
• Strong quantitative, analytical and critical thinking abilities
• Strong organizational skills and attention to detail
• Excellent written and oral communication skills
• Ability to work on multiple projects simultaneously in a fast-paced environment
• Passion for consumer technology and interest in developing a deep understanding of complex products and technologies
• Strong computer skills, including in-depth experience leveraging project management software; familiarity with Atlassian JIRA and Confluence or similar project management tools.
• General knowledge of basic engineering principles
• Relevant security industry experience is plus

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS 
Alarm.com offers competitive pay and a generous benefits package starting on day one of employment including 100% paid medical for employees, a health savings account option with company contribution, waiver allowance, 401(k) with employer match, paid holidays, paid time off starting at 4 weeks and increasing with tenure and paid maternity/paternity leave.  We offer a casual dress work environment, annual company retreat, grocery delivery and in suite bike racks and showers. 

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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