Product Operations Manager

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy - which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $100,900.00-$123,200.00 annually. The full Pay Range is $78,400.00 - $145,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As the Product Operations Manager at BECU, you will play a crucial role in establishing and maintaining our strategy around credit card-related policies, procedures, and products. Your focus will be on enhancing the member experience while driving operational efficiency. Your expertise will be instrumental in solving product-related audit findings and collaborating cross-functionally with partners across the organization.

WHAT YOU'LL DO:

• Internal Partnerships and Collaboration: Build strong relationships with all stakeholder partners across BECU. As a credit card Subject Matter Expert (SME), you will provide direct support to teams based on your deep knowledge and expertise in credit card processing systems and products, staying updated with the latest information and best practices.
• External Partnerships and Collaboration: Engage with third-party credit card vendors to address credit card business unique maintenance and enhancement needs and service requirements. This includes managing PSCU/Fiserv maintenance and enhancement requests, production and project support, and statements and collateral management.
• Research and Solution Development: Research and provide solutions for the design and implementation of emerging strategies, incorporating new technology while adhering to industry standards.
• Issue Resolution and Member Satisfaction: Address escalated issues and concerns, ensuring member satisfaction and effectively informing all stakeholders of the solution. This includes managing credit card impacting issues for partner vendors, member and compliance complaint management, member promotion/campaign escalation, and Service Now tickets.
• Effective Communication and Project Management: Maintain effective communication with all Credit Union employees regarding the credit card product to ensure coordination for implementing changes and other key communications. Lead operational projects and ensure that functional business unit testing is completed before implementation.
• Compliance Management and Documentation: Manage BECU's deposit and credit card related compliance rules and regulations. Prepare and share presentations with key partners to review existing policies and inform them about planned changes. Ensure all deposit policies and procedures are documented and that the Product Operations team is cross trained for potential contingencies.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree in business administration, or equivalent experience required
• Minimum 5 years of experience within the financial services industry working with consumer and/or business segments in support of credit, and/or loan products

Desired Qualifications:

• Experience with Credit card operations
• Experience working with Fiserv Optis Platform
• Effective analysis, testing, troubleshooting, organizational, and project management skills
• Proven ability to self-motivate while demonstrating sound judgment in decision-making

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.