Product Operations Manager

About the Role:

Credible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class experience for our Operations and Compliance orgs. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace.

Responsibilities:

• Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
• Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
• Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities 
• Focus on workflow and backend improvements to increase operational efficiency and drive conversion
• Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
• Work with our lending partners to continuously optimize our marketplace integrations
• Develop technologies to automate routine operations tasks, to free our operations team to focus on high value customer-facing activities and prepare for scale
• Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
• Develop testing strategies think through edge case scenarios for all features

Education and Experience:

• 3+ years of experience in Product Management or Marketplace Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
• Bachelor's or Master's Degree. Education in operations management or operations research a plus
• Experience with at least one of the following:
• Loan origination software
• Developing tools to manage complex customer or operational workflows
• Developing tools using the Salesforce platform
• Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution
• Ability to use research, data, your experience and product instincts to identify the most impactful areas of focus
• Strong project management skills, and ability to own a roadmap end-to-end
• Exceptional problem solving and communication skills
• Experience working with internal stakeholders such as customer support and operations teams is ideal
• Technical aptitude - through education or experience, it's important that you can understand how elements of complex systems interact, and work closely with engineers to evaluate cost/benefit tradeoffs of different approaches to implementing solutions

Nice to Have:

• Passion for creating exceptional user experiences that address real user needs
• Strong problem solving skills with an ability to simplify the complex
• Love optimizing workflows and processes; constantly looking for better ways to do things
• Thrive on collaboration with other teams to accomplish shared goals
• Resourceful and mindful; you move fast but don't break things
• Possess a build-measure-learn iterative mindset

Credible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Texas, Tennessee, Utah, Virginia, Washington