Product Operations Manager

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

The Product Operations Manager is responsible for the strategic organization, quality control, and execution of the product and business cadences across internal and external stakeholders. The role will build, align, and motivate cross functional stakeholders to communicate and solve issues for the business and the benefit of the Zelle Network participants.

Essential Functions

• Bridge product, operations, and business and solve problems for the Zelle line of business.
• Problem-solve strategically, bring stakeholders together, bring relevant data and craft scalable processes that enable impact within a complex organization. This includes owners and customers who are external financial institutions.
• Own all assigned Zelle product and business cadences - objective, logistics, and outcome
• Own the planning calendar of events and drive the actions needed to ensure Product delivers high quality in a timely manner
• Own the efficiency of the product processes by identifying and improving areas of burden and waste
• Meet with key presenters or facilitators, give feedback on presentations and the "so-what"
• Drive the program management of highly complex areas that require many owners to work in concert to achieve a business result, including marketing, legal, finance, customer support, operations, and sales
• Create transparency around product cadences, maintain strong communications across various teams and align stakeholders around core objectives and key results
• Proactively assesses stakeholder and audience needs across the network to maximize outcome from cadences. Routinely leverages feedback into making processes more effective and outcomes more impactful
• Help product owners gather feedback and drive follow-up items to resolution
• Work with various operational teams to unblock product processes
• Work closely with teams across the organization to drive strong go to market strategies to attain product and business objectives
• Structure complex problems, develop hypotheses, conduct analyses, and drive actionable recommendations through a data-driven process
• Track overall product metrics and health to measure success and problem hot spots to achieving OKRs
• Manage product documentation, including release notes and internal use and organization.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree
• 8 years experience driving successful programs and bringing clarity to complex areas of collaboration
• Demonstrated impact in cross functional collaboration experience.
• Demonstrated experience in creating and reviewing "management consulting"-type presentations.
• Leadership skills: builds internal and external rapport for alignment on product strategy, execution, and results. Influences cross functional teams, executives and customer leadership with strong purpose, strategy, and product execution.
• Planning and Scheduling: Skilled in the art of working back from deadlines to determine critical milestones and deliverables.
• Must be a U.S. Citizen or U.S. National only.
• Background and drug screen

Preferred Qualifications

• Management consulting experience
• Program or project management experience
• Prior experience working in payments, financial services or similar regulated industry.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Physical Requirements

Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.