Product Operations Manager

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

We are looking for an impact-driven, self-motivated problem solver who would be a part of the Product Operations function. If your decisions are data-driven, you like to collaborate, are interested in working in a cross-functional team, and enjoy learning something new daily, join our team. As a Product Ops Manager, you will regularly work with Product leaders to solve some of our most pressing strategic, business, and operational challenges. As a core Product team member, the ideal candidate will be essential in managing projects, processes, and functions that allow autonomous teams to interact cohesively and effectively. You will empower a fast and agile mindset by providing a standard set of practices and metrics. This function will serve AppZen by ensuring strong product enablement internally and externally

Responsibilities :

• Own and drive the execution of end-to-end product lifecycle from requirements-to-prioritization-to-delivery-to-feedback phases for operational automation and efficiencies.
• Able to effectively and efficiently translate operational and 'big-picture" understanding into a metrics-driven methodology.
• Collaborate with Product, Sales, Customer Support, Customer Success, and Engineering teams to influence and shape the product strategy and roadmap by gathering key insights and feedback.
• Lead problem-solving meetings within the team to improve processes through analytic approaches.
• Engage in the escalation management process, when required, to effectively resolve internal and external stakeholder queries and concerns in a time-bound fashion.
• Assist with organizing regular collaboration sessions between product, design, technical communications, and engineering teams to ensure cross-departmental alignment and execution
• Ensure that product backlogs are groomed and assigned to the appropriate PM resources for review and work with PM’s to ensure their roadmaps are charted, features are correctly documented, and stakeholders are apprised.
• Define the agenda and organize presenters for Weekly PM Working Sessions and collaboration meetings.
• Build a culture of continuous improvement within the team to enable a quick build-measure-learn-iterate loop

Must Haves :

• Engineering or an MBA graduate from a reputed university.
• 4+ years of product management experience, preferably with b2b startups that have attained scale.
• Experience with project management and project execution with a focus on quality and deadline awareness
• Experience working with software product management and/or development teams.
• Experience using complex and subjective information to make strategic decisions that have effects beyond your team.
• Experience in a fast-paced organization, where individuals at all levels are self-motivated to make rapid progress, have the authority and responsibility to make sound decisions, and independently adapt their work to the needs of the day.
• Experience identifying business opportunities, building a product strategy, and influencing delivery against a multi-quarter roadmap.
• Demonstrated ability to achieve goals in a fast-paced and unstructured environment. Thrives in ambiguity and a rapidly changing environment.
• Excellent verbal and written communication skills

Bonus Points :

• Previous experience in expense management and/or ERP systems, fraud, compliance, invoice management.
• Knowledge of Artificial Intelligence based technology