Product Operations Specialist I

Job Description

It's about putting our best to the test.

Are you known for your ability to think outside the box? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality standards excite you? If so, being a Product Operations Specialist I with Frost could be for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Product Operations Specialist I, you are our quality control, monitoring and researching operational and transactional issues within applications, platforms and system throughout the bank. You'll use your strong problem-solving skills to establish and continuously work to improve upon operational processes, tools, and documentation. You believe in collaboration and will have the opportunity to work with business owners and IT to determine the appropriate escalation path to business and/or technical teams.

What you'll do:

• Monitor for and research operational and transactional issues within applications, platforms and systems to help identify, troubleshoot and correct problems for end users within and/or outside of the bank
• Work with business owners and IT to determine the appropriate escalation path to business and/or technical teams in order to address operational and transactional issues - can include the handling of transactional exceptions that occur during money movement or other banking functions
• Establish and continuously work to improve upon operational processes, tools and documentation to ensure optimal efficiency and long-term success across product and platform teams
• Collect, analyze and provide reporting on operations-related key findings to assist management in assessing the effectiveness of existing operational and transactional capabilities
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• 2+ years' experience in customer support, sales, and/or banking
• Demonstrated knowledge of digital or IT operations
• Excellent written and verbal communication skills
• Proficiency in Microsoft computer applications
• Excellent customer service skills

Additional Preferred Skills:

• Bachelor's degree
• Experience with ServiceNow
• Experience with Salesforce
• Experience with Treasury or Payment Processes

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.