Product Owner

Liberty Mutual Insurance

Product Owner

Posted 2 Hours Ago

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Indianapolis IN USA

Hybrid

106K-197K Annually

Senior level

Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics

Join us and pursue your tomorrow today.

The Role

Own and elevate the eFNOL first-notice-of-loss product experience. Maintain backlog and roadmap set priorities drive KPIs coordinate cross-functional squads and vendors ensure regulatory compliance run usability testing and measure business outcomes.

Summary Generated by Built In

Description
Join us as an eFNOL Claim Experience Product Owner in the Claims Solutions organization - a high-visibility high-impact role where you'll own and elevate the first notice of loss customer experience into a strategic differentiator. You'll lead the eFNOL product and the end-to-end claim filing journey managing a large-scale vendor integration while partnering closely with intake mobile and digital teams to design a seamless experience for customers and agents. If you thrive on cross-functional leadership driving measurable business outcomes and shaping a unified customer-centric claims experience this is your opportunity to make a visible lasting impact.
In this role you will be responsible for:

Collaborates to create product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. Communicates product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
With the squad/team collaboratively accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy scope and complexity.
Owns and maintains the eFNOL product backlog and is accountable for its contents and prioritization. Accountable for clear actionable user stories.
Sets priorities and actively participates in squad/team quarterly planning. Collaborates with more senior Product Owners to set priorities for portfolio quarterly planning.
Sets expectations with stakeholders for delivery of new capabilities features and functionalities. Participates in squad/team demos retrospectives and all other ceremonies.
Works daily with the agile working group clarifying business requirements removing roadblocks constantly communicating and supporting alignment around product strategy.
Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently.
Monitors and maintains the product health supporting long-term product viability and efficiency and balancing long and short term and costs with desired outcomes.
Analyzes and reports on feasibility cost of delay ramifications economies or other aspects of planned or potential changes to the product.
Understands regulatory compliance and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external squads/teams to ensure priorities are aligned across squads/teams both within and outside the portfolio.
Collaboratively builds the squad/team product roadmap contributes to strategy inputs from stakeholders. May contribute to program/portfolio level planning. Influences stakeholder expectations for delivery of new capabilities features and functionalities.
Communicates expected value and any changes in value to be delivered in each iteration (sprint monthly quarterly etc.) based on the squad/team-determined capacity.
Leads customer-driven design and usability testing for the squad/team. Collaborates on CDD and UT across the portfolio. Ensures a well-positioned product through market & industry analysis.

Qualifications

Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business computer science humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business technology or consulting.
Able to depict and explain the importance of complex ideas issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
Able to influence a diverse group of stakeholders; strong leadership skills.
Able to make difficult and quick decisions daily.
Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
Experience in the insurance industry preferred.
Knowledge of relevant products and portfolio preferred.
Strong experimental mindset to drive innovation amongst uncertainty.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills experience education certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual our goal is to create a workplace where everyone feels valued supported and can thrive. We build an environment that welcomes a wide range of perspectives and experiences with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits workplace flexibility professional development opportunities and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture which supports every individual to do their best work. Together we cultivate a community where everyone can make a meaningful impact for our business our customers and the communities we serve.
We value your hard work integrity and commitment to make things better and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race color national origin sex sexual orientation gender identity religion age disability veteran's status pregnancy genetic information or on any basis prohibited by federal state or local law.
Fair Chance Notices

California

Los Angeles Incorporated

Los Angeles Unincorporated

Philadelphia

San Francisco

USD $106000.00 - $197000.00

Skills Required

Bachelor's degree in business computer science humanities or relevant field
Minimum 3 to 5 years direct experience with agile teams
Minimum 7 years experience in business technology or consulting
Knowledge of Agile development methodologies and IT project management
Ability to depict and explain complex ideas to varied audiences; strong communication skills
Ability to influence diverse stakeholders and demonstrate strong leadership
Capacity to make quick difficult decisions and lead problem-solving
Strong experimental mindset to drive innovation under uncertainty
Experience in the insurance industry
Knowledge of relevant products and portfolio

What the Team is Saying

Liberty Mutual Insurance Compensation & Benefits Highlights

Parental & Family Support—Paid bonding leave is 8 weeks for all new parents with birth parents receiving an additional 8 weeks via short-term disability for up to 16 weeks at 100% pay. Family-building support includes up to $40000 for adoption/surrogacy and fertility benefits up to $50000 medical and $25000 pharmacy.
Retirement Support—A 401(k) program features matching that can include 100% up to 5% per pay period plus an additional 3% annual match and student-loan payments can be matched like 401(k) contributions. Company filings also indicate defined‑benefit pension coverage for certain U.S. employees with eligibility varying by group.
Wellbeing & Lifestyle Benefits—Comprehensive medical dental vision disability and life insurance are paired with mental-health resources such as an EAP and free therapy sessions with onsite health centers in Boston and Plano. Tuition support (100% for approved undergraduate coursework; up to $6000/year for graduate) further supports overall well-being and development.

Learn more about Liberty Mutual Insurance's Compensation & Benefits →

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The Company

HQ: Boston MA

40000 Employees

Year Founded: 1912

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance we’ve spent over a century creating innovative products services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility work flexibility project ownership and access to emerging tech you’d expect from a start-up — combined with the stability resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming inclusive environment that values the unique insights perspectives and backgrounds of each person.