Product Owner

General Summary:

The Product Owner is responsible for reviewing analyzing and evaluating business systems and user needs. This role works in partnership with cross-functional teams to assist in project direction and ensures projects are well coordinated.

Essential Duties and Responsibilities:

• Provides support to the cross-functional teams with a high attention to detail

• Identifies defines and analyzes problems to understand the cause and impact to design solutions

• Creates outcome driven solutions to problems defined by the Product Manager

• Conducts intentional methodical research into product area(s) including partner interviews competitive research and internal stakeholder discussions.

• Performs a variety of tasks to ensure successful delivery of a defined objective for the scrum team by writing clear user stories and user acceptance criteria

• Verifies document requirements to define project scope

Knowledge Skills and/or Abilities Required:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with minimal supervision

• Broad theoretical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business requirements

• Strong analytical and problem-solving skills

• Strong team player with the ability to build positive and collaborative relationships within the ConnectWise organization

• Willingness to call or speak with customers directly

• Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences

• Can clearly articulate problems we are trying to solve when engaging with the team and stakeholders

• Strong documentation skills

• Knowledge of Scrum & Agile Methodologies

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 2+ years of related experience

Working Conditions:

• Remote or hybrid depending on location

• 0-10% travel may be required