Product Owner

Your Job

We have an exciting opportunity on the ServiceNow team to hire a Product Owner who is passionate about our PBM culture, transforming services and relationships and driving continuous improvement. We are looking for a product owner who can help our team continue to achieve strategic goals and deliver value across the Koch businesses. As a Product Owner on the ESM team, you will be responsible for supporting the visions and key strategies of our team and the Koch businesses. This includes proactively and strategically engaging the Koch businesses to enable the transformation and implementation of Consumer Experience in creative and valuable ways. You will also be instrumental in the relationship building within the businesses and understanding needs and requirements which will enable our team to focus on the appropriate business outcomes.

Our Team

The Koch Capabilities, Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows and data. Our team continually strives to transform service delivery by means of people, process and technology. At Koch Capabilities we believe in being All In. All Together. We must work as a global team, seek ways to breakdown silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.

What You Will Do

• Work cross functionally to enhance the employee experience and drive operational efficiencies
• Collaborate with key stakeholders to define product requirements, prioritize features, and deliver solutions
• Work closely with development teams to ensure timely and high-quality delivery of product features
• Conduct acceptance testing and gather feedback from internal users to iterate and improve the product
• Partner with the ServiceNow process owners to drive innovation and best practices
• Work with businesses and stakeholders to create and own a product roadmap that is well socialized and aligned with business value and the Koch/KGS vision
• Influence outcomes and processes based on business values
• Work cross functionally with KGS leadership, business, and external partners
• Define and measure success
• Sell and promote successes and key achievements
• Strategize and collaborate on cross-functional projects

Who You Are (Basic Qualifications)

• Functional understanding of ServiceNow
• Ability to challenge, influence, and prioritize work
• Experience and understanding of Agile methodology
• Strong coordination and facilitation skills to support and drive multiple initiatives
• The ability to own the product roadmap, align with internal stakeholders on priorities and champion your team's vision
• Ability to make data driven decisions
• Experience leading small to mid-scale projects or implementations

What Will Put You Ahead

• Design Thinking experience and application
• Experience in enhancing user experiences via application or process implementation
• In depth knowledge of ServiceNow
• Experience working with remote and global teams

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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