Product Owner and Business Support Analyst

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea, Bucharest, Timisoara and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

We are looking for a Product Owner and Business Support Analyst who will be in contact with all the areas of the company, in order to offer support with performing daily tasks in our internal tools. You will work closely with the developers and stakeholders in order to provide a good user experience to users and excellent results.

• Understand Accesa’s internal processes that guide the main flows in the tooling ecosystem  
• Offer support to users either by explaining certain steps in using a tool if there is lack of knowledge or by doing the tasks for them if they do not have the required rights  
• Organize periodical workshops for knowledge sharing related to using the tools 
• Encourage users to respect the processes and use the best practices to implement them 
• Participate in daily, refinement and planning meetings with the development team 
• Support with testing of new functionalities, if necessary
• Set up sessions for defining requirements and discussing functionality with the stakeholders, creating specific documentation for the implementations 
• Design a user experience that responds to user needs and supports processes in place for the specific user areas

• 3+ years experience as a Product Owner or Business Analyst
• Knowledge in Agile/ Lean Agile methodologies 
• Previous ERP or platform management knowledge 
• Passion for technology and digitalisation  
• Excellent communication and listening skills  
• Strong structural and analytical thinking 
• Proactive approach, manifesting integrity and empathy  
• Excellent attention to details & problem solving attitude  
• Fluency in English (both written & spoken)

At Accesa & RARo you can:

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer
• Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics
• Social: virtual activities, sports challenges, special occasions get-togethers
• Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestones, work from home bonuses