Product Owner - Client Experience

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors™. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

The Product Owner, Member Experience oversees the development of solutions that the members utilize - for example: the member web portal and member mobile application. We serve member needs through a variety of interaction channels and technologies, and the Product Owner ensures thoughtful design of workflow, technology evolution and team collaboration. The Product Owner is essential to ensuring the voice of the stakeholders' guide development and there is linkage between all members of the team charged with bringing ideas into reality.

What you'll doServe as Subject Matter Expert for the tools Quantum Health members utilize:

• Define and develop solution vision with enterprise partners.
• Own the experience with channels, workflows, and tools.
• Create and maintain product road maps.
• Work with appropriate partners to develop and communicate release schedules.
• Create and maintain the product backlog.

Balance stakeholder requirements:

• Investigate and map out dependencies, constraints, and other considerations.
• Align requests to business objectives and prioritize accordingly.

Translate road map features into well-defined requirements and user stories:

• Develop acceptance criteria.
• Anticipate stakeholder needs.

Oversee development:

• Work with cross-functional teams and stakeholders to deliver on product and feature vision
• Identify, define and organize activities to create an efficient iterative process.
• Foster a culture of process improvement and zero defect.
• All other duties as assigned.

What you'll bring

• Education: Bachelor's degree in a business or healthcare related field required.
• Experience: 4+ years' product development experience.
• Experience developing consumer facing technology software.
• Healthcare industry platform development experience.
• Previous experience working on projects within agile development methodologies.
• Excellence verbal and written communication skills with strong executive presence; comfortable presenting data-rich content to a variety of audiences.
• Highly organized with demonstrated analytical and problem-solving skills
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

Nice to have:

• Hands-on experience successfully launching digital capabilities.
• Exposure to design and User Experience (UX) development work.
• Corporate healthcare industry experience.

What's in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

#LI-AT1 #LI-Hybrid

Note: Compensation information published by job boards are estimates and are not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.