Product Owner, Customer Identity & Access Management

Digitalizing KONE’s marketing, sales and customer interactions will be one of the key areas in KONE’s new “Sustainable success with customers” strategy. In the future, the best experience can be created by working together with customers and partners in every step of the process, from early engagement to upgrading equipment.

Commercial & Operations Solutions unit within KONE IT is designing, developing, maintaining and supporting solutions across KONE’s digital and digitally enabled customer journey – marketing, sales, field service and project delivery and customer service. Especially for marketing and sales, our purpose is to enable superior customer experience and high-rising sales by transforming how KONE interacts with customers.

We are now looking for a
 

Product Owner, Customer Identity & Access Management

Are you passionate about shaping the future of digital experiences? Are you driven by innovation and a desire to create products that delight users? If so, we have an exciting opportunity for you!

In this role as Product Owner, responsible for managing and delivery the best customer experiences through a unified Identity Access Management (CIAM) capability.

The position is based in Pune, India and you will report to xxxx.

In this role, you get to:

• Realize maximum value from product investments through the product life cycle by defining the product roadmap, prioritizing the product backlog, and planning their execution.
• Clarify the needs of stakeholders and target users and translating them into product backlogs in form and shape of epics, features & stories.
• Own the solution design for customer identify and access management, while understand the big picture with interdependencies to integrated solutions.
• Set up the overall product performance KPIs and targets including for operations and IT activities related to benefit realization. Responsible for regularly following the KPIs and communicating them to key stakeholders.
• Facilitate agile ways of working and overall planning, bring clarity, and manage the backlog efficiently & transparently.
• Ensure that the product operations and performance are as planned in-line with the product value proposition, and timely corrective actions are taken when needed.
• Be responsible for managing the financial aspects of the product lifecycle taking the total cost of ownership across the lifecycle into account including development costs, license costs, run costs.
• Promote continuous improvement to the product and ways of working within the agile team.
• Use feedback loops to understand stakeholder and user needs and use that knowledge while planning and executing the product roadmap.
• Stay informed about industry trends and best practices to drive innovation and competitive advantage in CIAM for B2B.

Skills & experience we`re looking for:

• Minimum of 8+ years of experience in working with product development especially with B2B and B2C authorization & authentication-based technologies.
• Proven experience as Product Owner, Product Designer, or similar role, preferably in digital product development
• Highly motivated team player with a service-oriented mindset, enjoying consulting and co-creating solutions.
• Experience with authentication, authorization, identity, and access management specifically using OIDC, OAuth2, SAML2, Auth0 (Okta CIC) based technologies.
• Good understand of the B2B and B2C digital landscape especially with customer facing capabilities.
• Strong willingness to drive items and continuous improvement forward with friendly and respectful ways of working.
• Proven experience working in an international environment with the ability to excel in virtual organizations. Ability to both work independently as well as contribute effectively to virtual teams in a multicultural setting.
• Excellent collaboration and communication skills in English, including effectively communicating complex topics at a comprehensible level.
• Open-minded with a sense of humor, contributing to a positive and dynamic work environment.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers