Product Owner - Digital Experience Enablement - Supergraph

Liberty Mutual Insurance

Product Owner - Digital Experience Enablement - Supergraph

Posted 6 Hours Ago

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Hiring Remotely in Portsmouth NH USA

Remote or Hybrid

106K-197K Annually

Mid level

Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics

Join us and pursue your tomorrow today.

The Role

The Product Owner will manage the software product backlog collaborate with teams to drive efficiencies and ensure alignment with customer needs while promoting innovation in digital experience capabilities.

Summary Generated by Built In

Description
The AI Acceleration & Platforms domain is looking for a dynamic Product Owner to join the Digital Exeprience Enablement (DXE) portfolio and help shape the future of the Insurance Supergraph software product a critical platform capability that powers cross-domain experiences across USRM including distribution service and claims. In this role you'll partner with experience teams and Engineering teams to accelerate delivery through reusable components and scalable platform capabilities while also exploring innovative opportunities to incorporate MCP capabilities and unlock even greater value across the organization.
The Product Owner in this role will:

Own prioritization and management of their Software Product backlog
Drive forth and maintain their 1-year Go-to-Market (GTM) product roadmap
Partnering strongly with experience and technology teams to understand pain points and opportunities to help drive efficiencies for how customer and agent experience integrate with the Supergraph.
Stay current on emerging trends and technologies that can further drive experience teams and developer efficiencies through new technologies in the Supergraph.

Ideal candidates will possess the following traits/skillsets:

Prior Product Owner/Product Management experience supporting experience teams or platform teams.
Balanced business and technical acumen knowledge
Desire to explore new and emerging technologies to further refine and improve Supergraph offerings within Liberty Mutual.
Strong communication skills in explaining technical concepts in a business friendly manner.
Analytical mindset to measure performance and outcome metrics for new and emerging capabilities.

As a member of the Agile team the Product Owner represents the voice of the customer and the organization through the delivery of business value. This person works closely with stakeholders (business and technology) including LOB leadership to define and prioritize features and stories ensuring alignment with customer needs and organizational goals. This person understands customers` problems in detail and ensures the problems are clearly defined prioritized and the squad/team is focused on the most valuable work. The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value to the customer through the lens of the portfolio.
Key Job Functions and Responsibilities:

With the squad/team collaboratively accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy scope and complexity.
Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear actionable user stories.
Sets priorities and actively participates in squad/team quarterly planning. Collaborates with more senior Product Owners to set priorities for portfolio quarterly planning.
Sets expectations with stakeholders for delivery of new capabilities features and functionalities. Participates in squad/team demos retrospectives and all other ceremonies.
Works daily with the agile working group clarifying business requirements removing roadblocks constantly communicating and supporting alignment around product strategy.
Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently.
Monitors and maintains the product health supporting long-term product viability and efficiency and balancing long and short term and costs with desired outcomes.
Analyzes and reports on feasibility cost of delay ramifications economies or other aspects of planned or potential changes to the product.
Understands regulatory compliance and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external squads/teams to ensure priorities are aligned across squads/teams both within and outside the portfolio.
Collaboratively builds the squad/team product roadmap contributes to strategy inputs from stakeholders. May contribute to program/portfolio level planning. Influences stakeholder expectations for delivery of new capabilities features and functionalities.
Communicates expected value and any changes in value to be delivered in each iteration (sprint monthly quarterly etc.) based on the squad/team-determined capacity.
Leads customer-driven design and usability testing for the squad/team. Collaborates on CDD and UT across the portfolio. Ensures a well-positioned product through market & industry analysis.

Qualifications

Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business computer science humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business technology or consulting.
Able to depict and explain the importance of complex ideas issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
Able to influence a diverse group of stakeholders; strong leadership skills.
Able to make difficult and quick decisions daily.
Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
Experience in the insurance industry preferred.
Knowledge of relevant products and portfolio preferred.
Strong experimental mindset to drive innovation amongst uncertainty.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills experience education certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual our goal is to create a workplace where everyone feels valued supported and can thrive. We build an environment that welcomes a wide range of perspectives and experiences with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits workplace flexibility professional development opportunities and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture which supports every individual to do their best work. Together we cultivate a community where everyone can make a meaningful impact for our business our customers and the communities we serve.
We value your hard work integrity and commitment to make things better and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race color national origin sex sexual orientation gender identity religion age disability veteran's status pregnancy genetic information or on any basis prohibited by federal state or local law.
Fair Chance Notices

California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco

USD $106000.00 - $197000.00

Skills Required

Prior Product Owner/Product Management experience supporting experience teams or platform teams
Knowledge of Agile development methodologies and IT project management
Minimum of 3 to 5 years direct experience with agile teams
7 years in business technology or consulting
Strong problem solver with demonstrated ability to lead a team
Experience in the insurance industry preferred
Knowledge of relevant products and portfolio preferred

What the Team is Saying

Liberty Mutual Insurance Compensation & Benefits Highlights

Retirement Support—A 401(k) with a 100% match up to 5% per pay period plus an additional 3% year‑end match alongside a student‑loan match treated like 401(k) contributions signals strong long‑term savings support. Certain functions also advertise a pension in addition to the 401(k).
Parental & Family Support—Eight weeks paid bonding leave for all parents with birth parents receiving up to 16 weeks at 100% pay via short‑term disability reflects robust leave for new families. Fertility benefits up to $50000 medical/$25000 pharmacy and up to $40000 for adoption or surrogacy further strengthen family support.
Leave & Time Off Breadth—Flexible time off and 13 holidays are complemented by multiple leaves such as FMLA personal bereavement military and jury duty. Feedback suggests these options provide comprehensive coverage for varied life events.

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The Company

HQ: Boston MA

40000 Employees

Year Founded: 1912

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance we’ve spent over a century creating innovative products services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility work flexibility project ownership and access to emerging tech you’d expect from a start-up — combined with the stability resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming inclusive environment that values the unique insights perspectives and backgrounds of each person.