Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia

We are seeking a strategic and results-driven Product Owner to lead the evolution of our Salesforce CRM and Certinia platforms. This role is critical to driving business transformation enhancing seller experience and enabling scalable data-driven operations across our commercial ecosystem.

You will partner closely with cross-functional teams—including Sales Finance IT and Customer Success—to define and deliver a roadmap that aligns with business goals and user needs. If you're passionate about CRM innovation agile delivery and creating intuitive high-impact solutions we’d love to hear from you.

• Own and evolve the product vision and roadmap for Salesforce CRM and Certinia systems.
• Translate business needs into clear actionable user stories and requirements.
• Prioritize backlog items based on business value technical feasibility and stakeholder input.
• Collaborate with engineering design and business teams to deliver high-quality solutions on time.
• Lead sprint planning reviews and retrospectives in partnership with Scrum Masters and development teams.
• Monitor product performance and adoption using data to inform enhancements and optimizations.
• Serve as the voice of the user advocating for intuitive experiences and scalable processes.
• Ensure compliance with data governance security and regulatory requirements.

• 5+ years of proven experience as a Product Owner or Product Manager in enterprise CRM environments.
• Deep understanding of Salesforce Sales Cloud Service Cloud and Certinia (FinancialForce) modules.
• Strong grasp of agile methodologies and product lifecycle management.
• Excellent communication stakeholder management and decision-making skills.
• Ability to balance strategic thinking with tactical execution.
• Experience with data integration reporting and automation within CRM ecosystems.

• Salesforce certifications (e.g. Administrator Advanced Admin Platform App Builder) are a plus.
• Familiarity with CRM software & services offerings delivery financial operations billing and revenue recognition processes is highly desirable.