Product Project Management Specialist

POSITION TITLE

Product Project Management Specialist

LOCATION

Richmond, VA

Remote US (Eastern & Central Time Zones)

This position is available to Virginia residents as Richmond, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

At Genworth, we are committed to caring for our customers and for the safety of our colleagues. In the event the office is inaccessible (e.g., inclement weather), this role may be required to work remotely.

YOUR ROLE

As Genworth continues to evaluate the performance of existing blocks of Long Term Care insurance, it is important that we accurately implement rate increases and provide reduced benefit options to policyholders. Genworth's US Life Insurance division is looking for a Product Project Management Specialist to help the team with successful implementations of these rate increases. You will work side-by-side with the Product team, Agile Product Owner and other stakeholders to provide analysis, manage reporting needs, track enhancements and assist with any required research. You will also learn about Agile methodology and surging to assist Product Owners when required.

WHAT YOU WILL BE DOING

• Frequently meet with Product, Operations and other stakeholders to understand their needs and ensure they incorporated into the appropriate initiative
• Partner with the project feature agile teams to assist with testing output reviews & provide production checkout support following each LTC Admin Release
• Partner with Communication team & Product Owners to ensure that policyholder letter changes for all projects are tracked and implemented correctly into production; assist with post-production letter review
• Research any escalations or post-project implementation related issues; Track and monitor any needed workarounds and/or remediation efforts with Customer Service
• Provide support for manual letter corrections & adhoc mailings
• Develop and maintain strong partnerships with key business stakeholders; leverage their insight to develop great products and identify cross-organizational synergies & dependencies
• Monitor and investigate policies on missing rate action report; work with IT to take appropriate action
• Provide LTC product knowledge/respond to questions and issues asked of the Implementation team
• Support other team members and Product Owners on the project feature agile teams

MUST HAVE / WHAT YOU BRING

• High School Diploma
• Strong analytical skills
• Attention to detail and strong organizational skills
• Excellent written and verbal communication skills
• Ability to prioritize multiple customer requests based upon business value
• Collaborative team player who is consistently executes deliverables in a timely manner
• Proficient in Excel, Word and PowerPoint

NICE TO HAVE

• Bachelor's Degree

• 3+ years' experience in Operations or Project Management
• Previous experience with Long Term Care Insurance and/or associated rate increases
• Understanding of Agile, Scrum and related principles and best practices a plus
• CLOAS experience

WHAT WE OFFER

• We have a real impact on the lives of the people we serve
• We work on challenging and rewarding projects
• We give back to the communities where we live
• We offer competitive benefits including:
  • Medical, Dental, Vision, Flexible Spending Account options beginning your first day
  • Generous Choice Time Off your first full year
  • 12 Paid Holidays
  • 40 hours of volunteer time off
  • 401K Account with matching contributions
  • Tuition Reimbursement and Student Loan Repayment
  • Paid Family Leave
  • Child Care Subsidy Program

COMPANY

Genworth Financial, Inc. (NYSE: GNW) is a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Headquartered in Richmond, Virginia, we apply our nearly 150 years of experience each day to helping people navigate caregiving options and fund their long term care needs. Genworth is also the parent company of publicly traded Enact Holdings, Inc. (Nasdaq: ACT), a leading U.S. mortgage insurance provider. For more information on Genworth, please visit https://www.genworth.com/. From time to time Enact separately releases financial and other information about its operations. This information can be found at https://ir.enactmi.com/.

The mission of Genworth's US Life business is to efficiently keep our promises to our customers and their families and to lead the industry forward to solve the nation's long term care crisis.

We know we can't deliver on our mission unless we deliver for our employees. That's why we're committed to creating a work environment that fosters diversity, inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees' well-being. We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential.

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

No agencies please.